Job Summary
The Subject Matter Expert SME will provide advanced support and leadership in procurement operations specializing in vendor management returns management query handling via ServiceNow SNOW and preparation of detailed procurement reports. With 4 to 6 years of experience the SME will mentor junior staff resolve complex procurement issues and drive process improvements to enhance efficiency and compliance.
Responsibilities
The Subject Matter Expert SME will provide advanced support and leadership in procurement operations specializing in vendor management returns management query handling via ServiceNow SNOW and preparation of detailed procurement reports. With 4 to 6 years of experience the SME will mentor junior staff resolve complex procurement issues and drive process improvements to enhance efficiency and compliance.Key Responsibilities
Oversee procurement activities across company purchase accounts and vendors.
Negotiate with suppliers to secure favorable terms and pricing.
Ensure compliance with procurement policies and financial controls.
Lead vendor relationship management including onboarding evaluation and performance tracking.
Resolve escalated vendor issues and disputes.
Support strategic sourcing initiatives.
Lead the returns process handling escalations and complex disputes.
Ensure proper documentation and compliance in returns management.
Act as escalation point for procurement related queries raised through SNOW.
Ensure timely resolution and SLA compliance.
Prepare analyze and submit detailed procurement and returns reports to management.
Provide insights and recommendations based on procurement data.
Support audits and compliance reviews with accurate reporting.
Identify opportunities to streamline procurement and returns workflows.
Mentor and support Senior Process Executives and junior team members.
Drive continuous improvement initiatives across procurement processes.
Qualifications
Bachelors degree in Supply Chain Management Business Administration or related field.
4 to 6 years of procurement or supply chain experience.
Strong experience with e-commerce platforms eBay preferred.
Proficiency in ServiceNow SNOW query management.
Leadership mentoring and process improvement skills.
Strong reporting and data analysis capabilities.
Competencie
Strategic problem solving and decision making.
Strong leadership and mentoring abilities.
Excellent communication and negotiation skills.
Ability to manage complex procurement and returns cases.
Continuous improvement mindset with strong reporting skills.
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
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