Job Summary
Lead Developer for customer communication solutions using QI Digital Advantage Suite QI Scaler Quadient Inspire Interactive and Quadient Inspire responsible for designing developing and optimizing scalable hybrid model applications that support retail banking and commercial lending clients while ensuring high quality resilient and secure customer communication journeys that align with enterprise standards and business goals.
Responsibilities
- Design and implement end to end customer communication solutions using QI Digital Advantage Suite and QI Scaler that meet functional requirements and performance expectations while maintaining strong quality standards.
- Configure develop and optimize Quadient Inspire Interactive and Quadient Inspire templates to support dynamic content generation complex business rules and reusable components for multiple financial products.
- Analyze user journeys and document flows to translate business needs from retail banking and commercial lending stakeholders into robust technical designs within the customer communication platforms.
- Collaborate closely with product owners business analysts and architects to refine requirements and ensure that implemented solutions align with enterprise architecture guidelines and compliance constraints.
- Review refactor and enhance existing Quadient based solutions to improve maintainability reusability and performance while reducing operational risks and incidents across environments.
- Coordinate with quality engineering teams to define test strategies create reusable test data and support functional regression and performance testing activities for all customer communication releases.
- Provide technical guidance to developers and support teams by sharing best practices on QI Digital Advantage Suite QI Scaler and Quadient Inspire toolchains to ensure consistent delivery quality.
- Monitor production workloads and logs for customer communication services troubleshoot issues proactively and implement preventive measures that improve overall platform resilience and stability.
- Document solution designs configuration standards and deployment runbooks in a clear and structured manner to support knowledge sharing and future maintenance across distributed teams.
- Partner with infrastructure and DevOps teams to streamline build and deployment pipelines for Quadient components and ensure efficient promotion of changes across non production and production environments.
- Engage with business partners regularly to gather feedback identify improvement opportunities and propose enhancements that increase customer satisfaction and operational efficiency in communication processes.
- Ensure strict adherence to security privacy and compliance requirements relevant to banking communication solutions including secure handling of customer data and audit ready traceability.
- Adapt effectively to a hybrid working model by using collaboration tools clear communication practices and time management skills to deliver predictable outcomes within a day shift schedule.
Qualifications
- possess eight to twelve years of professional experience in software development with a strong focus on enterprise scale customer communication management projects.
- demonstrate hands on expertise in QI Digital Advantage Suite and QI Scaler including configuration scripting integration and performance tuning activities.
- show advanced proficiency in Quadient Inspire Interactive and Quadient Inspire including template design data mapping business rule implementation and output channel configuration.
- bring domain understanding of retail banking and commercial lending processes which helps in modeling accurate statements notices and customer correspondence.
- exhibit strong skills in requirement analysis solution design defect resolution and stakeholder communication within hybrid working environments.
- display familiarity with version control tools build automation and deployment practices that support reliable delivery of communication solutions.
- maintain a continuous learning mindset by staying updated on new features in QI and Quadient products and by adopting emerging best practices in customer communication technologies.
Certifications Required
Quadient Inspire Certified Professional
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
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