Quadient Lead Developer

Job Summary

Lead Developer for customer communication solutions using QI Digital Advantage Suite QI Scaler Quadient Inspire Interactive and Quadient Inspire responsible for designing developing and optimizing scalable hybrid model applications that support retail banking and commercial lending clients while ensuring high quality resilient and secure customer communication journeys that align with enterprise standards and business goals.

Responsibilities

• Design and implement end to end customer communication solutions using QI Digital Advantage Suite and QI Scaler that meet functional requirements and performance expectations while maintaining strong quality standards.
• Configure develop and optimize Quadient Inspire Interactive and Quadient Inspire templates to support dynamic content generation complex business rules and reusable components for multiple financial products.
• Analyze user journeys and document flows to translate business needs from retail banking and commercial lending stakeholders into robust technical designs within the customer communication platforms.
• Collaborate closely with product owners business analysts and architects to refine requirements and ensure that implemented solutions align with enterprise architecture guidelines and compliance constraints.
• Review refactor and enhance existing Quadient based solutions to improve maintainability reusability and performance while reducing operational risks and incidents across environments.
• Coordinate with quality engineering teams to define test strategies create reusable test data and support functional regression and performance testing activities for all customer communication releases.
• Provide technical guidance to developers and support teams by sharing best practices on QI Digital Advantage Suite QI Scaler and Quadient Inspire toolchains to ensure consistent delivery quality.
• Monitor production workloads and logs for customer communication services troubleshoot issues proactively and implement preventive measures that improve overall platform resilience and stability.
• Document solution designs configuration standards and deployment runbooks in a clear and structured manner to support knowledge sharing and future maintenance across distributed teams.
• Partner with infrastructure and DevOps teams to streamline build and deployment pipelines for Quadient components and ensure efficient promotion of changes across non production and production environments.
• Engage with business partners regularly to gather feedback identify improvement opportunities and propose enhancements that increase customer satisfaction and operational efficiency in communication processes.
• Ensure strict adherence to security privacy and compliance requirements relevant to banking communication solutions including secure handling of customer data and audit ready traceability.
• Adapt effectively to a hybrid working model by using collaboration tools clear communication practices and time management skills to deliver predictable outcomes within a day shift schedule.

Qualifications

• possess eight to twelve years of professional experience in software development with a strong focus on enterprise scale customer communication management projects.
• demonstrate hands on expertise in QI Digital Advantage Suite and QI Scaler including configuration scripting integration and performance tuning activities.
• show advanced proficiency in Quadient Inspire Interactive and Quadient Inspire including template design data mapping business rule implementation and output channel configuration.
• bring domain understanding of retail banking and commercial lending processes which helps in modeling accurate statements notices and customer correspondence.
• exhibit strong skills in requirement analysis solution design defect resolution and stakeholder communication within hybrid working environments.
• display familiarity with version control tools build automation and deployment practices that support reliable delivery of communication solutions.
• maintain a continuous learning mindset by staying updated on new features in QI and Quadient products and by adopting emerging best practices in customer communication technologies.

Certifications Required

Quadient Inspire Certified Professional

À savoir avant de postuler

• Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
• Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
• L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
• Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
• Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
• Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.

À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.