Job Summary:
We are looking for a motivated and technically skilled Junior IT Support Analyst to provide L2 and L3 support for infrastructure within manufacturing operations.
This role involves supporting hardware and software systems, troubleshooting technical issues, and assisting in the deployment of digital solutions that enhance operational efficiency.
Key Responsibilities:
· Provide support manufacturing infrastructure, including PCs, HMIs, printers, scanners, and network devices.
· Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner.
· Assist in the setup, configuration, and maintenance of production-related IT infrastructure.
· Support the implementation and monitoring of factory systems such as MES (Manufacturing Execution Systems), SCADA, and ERP interfaces.
· Collaborate with cross-functional teams to ensure minimal downtime and smooth IT operations.
· Document incidents, solutions, and standard operating procedures.
· Monitor system performance and escalate issues as needed.
· Ensure compliance with IT security policies and procedures.
Qualifications:
· Bachelor’s degree or technical diploma in Information Technology, Computer Science, or a related field.
· 0–2 years of experience in IT support, preferably in a manufacturing or industrial environment.
· Basic knowledge of networking, Windows OS, and hardware troubleshooting.
· Familiarity with industrial systems (MES, SCADA, PLCs) is a plus.
· Strong problem-solving and communication skills.
· Language Skills: Intermediate English, Intermediate Spanish (added advantage)
Preferred Skills:
· Experience with Active Directory, Microsoft 365, and remote support tools.
· Understanding cybersecurity best practices in industrial environments.
· Exposure to ITIL or similar service management frameworks.
· Willingness to work flexible hours or shifts if required.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准确。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
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