Operations Lead

The Operations Lead assists in overseeing day-to-day driving operations, providing guidance and management to Drivers. This role is responsible for maintaining operational standards, supporting continuous service improvement, and ensuring customer satisfaction across the program.

• Manage a team of Driving Operations field resources and oversee day-to-day operations following standard operating procedures

• Identify knowledge gaps and support coaching, mentoring, and professional development of Drivers

• Conduct periodic reviews with teams and client Program Managers; facilitate team meetings to disseminate relevant information

• Collaborate with team members to manage collective workload and coordinate logistics, including coverage planning

• Provide Subject Matter Expert (SME) advice on regional issues and concerns

• Strengthen relationships with internal/external customers and vendor/partner organizations

• Participate in weekly and monthly business review meetings with internal and external stakeholders

• Gather and analyze reporting details; provide status reports (weekly, monthly, etc.) as required

• Support special projects including invoice verification and reporting metrics

• Coordinate with internal and external vendor/partner teams on resource planning, work plan allocation, and logistics

• Assist with creating and maintaining resource forecasts in conjunction with the customer's vendor/partner sourcing organization

• Support adherence to quality, safety, and financial controls

• Monitor performance trends and implement corrective actions to meet SLA targets and ensure customer satisfaction

• Provide Continual Service Improvement (CSI) and Service Assurance guidance

• Assist in driving service improvement programs and initiatives

• Ensure Root Cause Analysis (RCA) includes proper methodology, documented actions, root cause identification, and effective corrective/proactive steps

• Escalate performance and functional issues to management as needed

• Minimum 2 years of experience in a people management or Team Lead role

• Strong written and verbal communication skills

• Ability to work at a fast pace, manage high email volume, and respond to urgent program issues

• Excellent people management skills: communication, empathy, rapport-building, clear expectations, and constructive feedback

• Self-motivated with a proven track record of delivering results

• Collaborative team player willing to assist across functions as needed

• Ability to analyze data and establish measurable action plans to drive performance improvement

• Diploma, Bachelor's Degree, or equivalent professional experience

• Prior experience or knowledge in driving operations programs

The annual salary for this position ranges from $34,611 – $67,000 depending on experience and qualifications. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to applicable plan terms.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical / Dental / Vision / Life Insurance

• Paid Holidays plus Paid Time Off (PTO)

• 401(k) plan with contributions

• Long-term and Short-term Disability coverage

• Paid Parental Leave

• Employee Stock Purchase Plan

Disclaimer

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. LA County applicants: Qualified applicants with arrest and/or conviction records will be considered for employment. Cognizant will only consider applicants legally authorized to work in the United States without requiring company sponsorship now or in the future.

关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。

补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。