ROLE SUMMARY
The Operations Lead assists in overseeing day-to-day driving operations, providing guidance and management to Drivers. This role is responsible for maintaining operational standards, supporting continuous service improvement, and ensuring customer satisfaction across the program.
PRIMARY RESPONSIBILITIES
• Manage a team of Driving Operations field resources and oversee day-to-day operations following standard operating procedures
• Identify knowledge gaps and support coaching, mentoring, and professional development of Drivers
• Conduct periodic reviews with teams and client Program Managers; facilitate team meetings to disseminate relevant information
• Collaborate with team members to manage collective workload and coordinate logistics, including coverage planning
• Provide Subject Matter Expert (SME) advice on regional issues and concerns
• Strengthen relationships with internal/external customers and vendor/partner organizations
• Participate in weekly and monthly business review meetings with internal and external stakeholders
• Gather and analyze reporting details; provide status reports (weekly, monthly, etc.) as required
• Support special projects including invoice verification and reporting metrics
• Coordinate with internal and external vendor/partner teams on resource planning, work plan allocation, and logistics
• Assist with creating and maintaining resource forecasts in conjunction with the customer's vendor/partner sourcing organization
• Support adherence to quality, safety, and financial controls
• Monitor performance trends and implement corrective actions to meet SLA targets and ensure customer satisfaction
• Provide Continual Service Improvement (CSI) and Service Assurance guidance
• Assist in driving service improvement programs and initiatives
• Ensure Root Cause Analysis (RCA) includes proper methodology, documented actions, root cause identification, and effective corrective/proactive steps
• Escalate performance and functional issues to management as needed
REQUIRED QUALIFICATIONS
• Minimum 2 years of experience in a people management or Team Lead role
• Strong written and verbal communication skills
• Ability to work at a fast pace, manage high email volume, and respond to urgent program issues
• Excellent people management skills: communication, empathy, rapport-building, clear expectations, and constructive feedback
• Self-motivated with a proven track record of delivering results
• Collaborative team player willing to assist across functions as needed
• Ability to analyze data and establish measurable action plans to drive performance improvement
PREFERRED QUALIFICATIONS
• Diploma, Bachelor's Degree, or equivalent professional experience
• Prior experience or knowledge in driving operations programs
SALARY & COMPENSATION
The annual salary for this position ranges from $34,611 – $67,000 depending on experience and qualifications. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to applicable plan terms.
BENEFITS
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical / Dental / Vision / Life Insurance
• Paid Holidays plus Paid Time Off (PTO)
• 401(k) plan with contributions
• Long-term and Short-term Disability coverage
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. LA County applicants: Qualified applicants with arrest and/or conviction records will be considered for employment. Cognizant will only consider applicants legally authorized to work in the United States without requiring company sponsorship now or in the future.
Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
Aanvullende arbeidsinformatie
De informatie over de beloning is correct op de datum van deze vacature. Cognizant behoudt zich het recht voor om deze informatie op elk moment te wijzigen, met inachtneming van de toepasselijke wetgeving.
Van sollicitanten kan worden verwacht dat zij gesprekken bijwonen, persoonlijk of via een videogesprek. Daarnaast kan van kandidaten worden gevraagd om tijdens elk gesprek een geldig, door de overheid uitgegeven identiteitsbewijs (zoals een identiteitskaart of paspoort) te tonen.
Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.
