ROLE SUMMARY
The Operations Lead assists in overseeing day-to-day driving operations, providing guidance and management to Drivers. This role is responsible for maintaining operational standards, supporting continuous service improvement, and ensuring customer satisfaction across the program.
PRIMARY RESPONSIBILITIES
• Manage a team of Driving Operations field resources and oversee day-to-day operations following standard operating procedures
• Identify knowledge gaps and support coaching, mentoring, and professional development of Drivers
• Conduct periodic reviews with teams and client Program Managers; facilitate team meetings to disseminate relevant information
• Collaborate with team members to manage collective workload and coordinate logistics, including coverage planning
• Provide Subject Matter Expert (SME) advice on regional issues and concerns
• Strengthen relationships with internal/external customers and vendor/partner organizations
• Participate in weekly and monthly business review meetings with internal and external stakeholders
• Gather and analyze reporting details; provide status reports (weekly, monthly, etc.) as required
• Support special projects including invoice verification and reporting metrics
• Coordinate with internal and external vendor/partner teams on resource planning, work plan allocation, and logistics
• Assist with creating and maintaining resource forecasts in conjunction with the customer's vendor/partner sourcing organization
• Support adherence to quality, safety, and financial controls
• Monitor performance trends and implement corrective actions to meet SLA targets and ensure customer satisfaction
• Provide Continual Service Improvement (CSI) and Service Assurance guidance
• Assist in driving service improvement programs and initiatives
• Ensure Root Cause Analysis (RCA) includes proper methodology, documented actions, root cause identification, and effective corrective/proactive steps
• Escalate performance and functional issues to management as needed
REQUIRED QUALIFICATIONS
• Minimum 2 years of experience in a people management or Team Lead role
• Strong written and verbal communication skills
• Ability to work at a fast pace, manage high email volume, and respond to urgent program issues
• Excellent people management skills: communication, empathy, rapport-building, clear expectations, and constructive feedback
• Self-motivated with a proven track record of delivering results
• Collaborative team player willing to assist across functions as needed
• Ability to analyze data and establish measurable action plans to drive performance improvement
PREFERRED QUALIFICATIONS
• Diploma, Bachelor's Degree, or equivalent professional experience
• Prior experience or knowledge in driving operations programs
SALARY & COMPENSATION
The annual salary for this position ranges from $34,611 – $67,000 depending on experience and qualifications. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to applicable plan terms.
BENEFITS
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical / Dental / Vision / Life Insurance
• Paid Holidays plus Paid Time Off (PTO)
• 401(k) plan with contributions
• Long-term and Short-term Disability coverage
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. LA County applicants: Qualified applicants with arrest and/or conviction records will be considered for employment. Cognizant will only consider applicants legally authorized to work in the United States without requiring company sponsorship now or in the future.
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
