Job Summary
Process Expert – Accounts Receivable is responsible for managing end-to-end AR operations, ensuring timely collections, accurate cash application, resolution of disputes, customer account reconciliation, and adherence to SLA/KPI commitments. The role focuses on optimizing cash flow, reducing overdue balances, enhancing customer experience, and driving continuous process improvements.
Key Responsibilities
Cash Application
- Ensure timely and accurate application of customer payments.
- Reconcile unapplied and unidentified cash transactions.
- Investigate payment discrepancies and resolve allocation issues.
- Maintain cash application accuracy in ERP systems.
Dispute, Commission & Deduction Management
- Manage customer disputes, deductions, and claims.
- Coordinate with Sales, Operations, and Customer Service teams for dispute resolution.
- Track open disputes and ensure timely closure.
- Identify root causes and recommend preventive actions.
Account Reconciliation
- Perform customer account reconciliations.
- Investigate balance mismatches and aging variances.
- Ensure accuracy of AR ledger and sub-ledger balances.
- Support month-end and year-end closing activities.
Reporting & Analytics
- Prepare AR aging and collections reports.
- Analyze trends in overdue receivables and disputed items.
- Support management reporting and business reviews.
Process Improvement
- Identify automation and process optimization opportunities.
- Participate in transformation initiatives and system enhancements.
- Develop and maintain SOPs, process documentation, and knowledge repositories.
- Drive standardization and best practice adoption across AR processes.
Required Skills & Competencies
Functional Skills
- Accounts Receivable Operations
- Collections Management
- Cash Application
- Account Reconciliation
- Deduction, Commission and Dispute Resolution
Behavioural Skills
- Strong analytical mindset
- Excellent stakeholder management
- Effective communication and negotiation skills
- Problem-solving and decision-making ability
- Customer-focused approach
- Continuous improvement mindset
Education & Experience
- Bachelor’s degree in commerce, Finance, Accounting, or related field.
- 1–3 years of experience in Accounts Receivable operations.
- Experience working in a shared services or global delivery environment preferred.
- Knowledge of SAP, Peoplesoft, Oracle, or other ERP platforms.
Key Deliverables
- Accurate cash application and account reconciliations.
- Efficient dispute and deduction/commission resolution.
- Consistent achievement of AR SLAs and KPIs.
- Process improvement and automation initiatives.
- High-quality management reporting and governance support.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
