Learning Support with Portuguese

Work location: Gdańsk
Work model: 100% office presence required
Working hours: 09:00 to 17:00

At Cognizant, we partner with the world's leading companies to shape their digital future — not just adopting technology, but truly becoming digital at their core.

In Poland, we're present in Kraków, Gdańsk, and Wrocław, offering exciting opportunities for both experienced professionals and fresh graduates. Expect world-class training, a clear path to grow your career, and benefits that make a real difference.

Ready to make an impact? Be Cognizant.

In this role you will play a key role in resolving customer inquiries through detailed data analysis and accurate Portuguese-to-English translation. You'll collaborate closely with internal teams to deliver high-quality, multilingual support, ensuring timely resolutions and an outstanding customer experience.

Your profile:

• Knowledge of Portuguese language on at least B2/ C1 level and English on at least B2/C1 level,

• University degree (min. Bachelor’s degree) - must have,

• Nice to have: 1 year experience - preferably in technology support in voice, chat and email support,

• Availability to work from the office in Gdańsk,

• Good communication skills,

• Project / Training coordination exposure,

• Ability to work in a diverse environment, handle cultural and language differences and being an effective communicator.
  
  Main responsibilities:
  

• Managing, resolving and posting updates for any course/lab and related learning assets in a discussion forum on the designated platform for communication between the learners, mentors and teacher staff,
• Managing the customer’s problems through effective diagnosis, resolution or implementation of new investigation tools to increase productivity for customers,
• Acting as a consultant and subject matter expert for internal stakeholders in engineering, sales and customer organizations to resolve technical deployment obstacles,
• Understanding customer issues and advocating for their needs with cross-functional teams including product and engineering teams to find ways to improve the product and drive high-quality production.
  

We offer:

• Extensive benefits package: Multisport Card, private medical healthcare, life insurance, cafeteria benefits,
• Pleasant and inspiring working atmosphere,
• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation,
• Professional development and clear career path,
• Training & development opportunities.
  
  

“Due to Client security requirements in the project, it is a condition of your employment in the offered position to present a valid NFC-enabled ID card (i.e. an e-chip-enabled ID/Passport) and undergo the Client mandated ID check as a part of the Client onboarding to the project. If the above requirement is not fulfilled Cognizant will be entitled to cancel this offer and not enter into employment agreement with you or, in case the employment agreement is signed with you prior to completion of the abovementioned verification, to terminate your employment. The Client being the data controller responsible for this specific verification process will contact you separately to provide you with more detailed information in this regard”.

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关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。

补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。