Work location: Gdańsk
Work model: 100% office presence required
Working hours: 09:00 to 17:00
At Cognizant, we partner with the world's leading companies to shape their digital future — not just adopting technology, but truly becoming digital at their core.
In Poland, we're present in Kraków, Gdańsk, and Wrocław, offering exciting opportunities for both experienced professionals and fresh graduates. Expect world-class training, a clear path to grow your career, and benefits that make a real difference.
Ready to make an impact? Be Cognizant.
In this role you will play a key role in resolving customer inquiries through detailed data analysis and accurate Portuguese-to-English translation. You'll collaborate closely with internal teams to deliver high-quality, multilingual support, ensuring timely resolutions and an outstanding customer experience.
Your profile:
Knowledge of Portuguese language on at least B2/ C1 level and English on at least B2/C1 level,
University degree (min. Bachelor’s degree) - must have,
Nice to have: 1 year experience - preferably in technology support in voice, chat and email support,
Availability to work from the office in Gdańsk,
Good communication skills,
Project / Training coordination exposure,
Ability to work in a diverse environment, handle cultural and language differences and being an effective communicator.
Main responsibilities:
- Managing, resolving and posting updates for any course/lab and related learning assets in a discussion forum on the designated platform for communication between the learners, mentors and teacher staff,
- Managing the customer’s problems through effective diagnosis, resolution or implementation of new investigation tools to increase productivity for customers,
- Acting as a consultant and subject matter expert for internal stakeholders in engineering, sales and customer organizations to resolve technical deployment obstacles,
- Understanding customer issues and advocating for their needs with cross-functional teams including product and engineering teams to find ways to improve the product and drive high-quality production.
We offer:
- Extensive benefits package: Multisport Card, private medical healthcare, life insurance, cafeteria benefits,
- Pleasant and inspiring working atmosphere,
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation,
- Professional development and clear career path,
- Training & development opportunities.
For more information about Cognizant, visit https://www.cognizant.com/en-pl/
If you are looking for another opportunity and are interested in the company, do not hesitate to apply online!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
“Due to Client security requirements in the project, it is a condition of your employment in the offered position to present a valid NFC-enabled ID card (i.e. an e-chip-enabled ID/Passport) and undergo the Client mandated ID check as a part of the Client onboarding to the project. If the above requirement is not fulfilled Cognizant will be entitled to cancel this offer and not enter into employment agreement with you or, in case the employment agreement is signed with you prior to completion of the abovementioned verification, to terminate your employment. The Client being the data controller responsible for this specific verification process will contact you separately to provide you with more detailed information in this regard”.
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À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.