Work location: Gdańsk
Work model: 100% office presence required
Working hours: 09:00 to 17:00
At Cognizant, we partner with the world's leading companies to shape their digital future — not just adopting technology, but truly becoming digital at their core.
In Poland, we're present in Kraków, Gdańsk, and Wrocław, offering exciting opportunities for both experienced professionals and fresh graduates. Expect world-class training, a clear path to grow your career, and benefits that make a real difference.
Ready to make an impact? Be Cognizant.
In this role you will play a key role in resolving customer inquiries through detailed data analysis and accurate Portuguese-to-English translation. You'll collaborate closely with internal teams to deliver high-quality, multilingual support, ensuring timely resolutions and an outstanding customer experience.
Your profile:
Knowledge of Portuguese language on at least B2/ C1 level and English on at least B2/C1 level,
University degree (min. Bachelor’s degree) - must have,
Nice to have: 1 year experience - preferably in technology support in voice, chat and email support,
Availability to work from the office in Gdańsk,
Good communication skills,
Project / Training coordination exposure,
Ability to work in a diverse environment, handle cultural and language differences and being an effective communicator.
Main responsibilities:
- Managing, resolving and posting updates for any course/lab and related learning assets in a discussion forum on the designated platform for communication between the learners, mentors and teacher staff,
- Managing the customer’s problems through effective diagnosis, resolution or implementation of new investigation tools to increase productivity for customers,
- Acting as a consultant and subject matter expert for internal stakeholders in engineering, sales and customer organizations to resolve technical deployment obstacles,
- Understanding customer issues and advocating for their needs with cross-functional teams including product and engineering teams to find ways to improve the product and drive high-quality production.
We offer:
- Extensive benefits package: Multisport Card, private medical healthcare, life insurance, cafeteria benefits,
- Pleasant and inspiring working atmosphere,
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation,
- Professional development and clear career path,
- Training & development opportunities.
For more information about Cognizant, visit https://www.cognizant.com/en-pl/
If you are looking for another opportunity and are interested in the company, do not hesitate to apply online!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
“Due to Client security requirements in the project, it is a condition of your employment in the offered position to present a valid NFC-enabled ID card (i.e. an e-chip-enabled ID/Passport) and undergo the Client mandated ID check as a part of the Client onboarding to the project. If the above requirement is not fulfilled Cognizant will be entitled to cancel this offer and not enter into employment agreement with you or, in case the employment agreement is signed with you prior to completion of the abovementioned verification, to terminate your employment. The Client being the data controller responsible for this specific verification process will contact you separately to provide you with more detailed information in this regard”.
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Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.