Job Summary
We are seeking a Process Executive for our B&L team with 12 to 18 months of experience. You will be responsible for reviewing and verifying online unsecured personal loan applications submitted by consumers through clients digital application portal. This is 100% onsite job in AFZ.
Responsibilities
• Handle incoming telephone calls, online chats, and emails.
• Answer customers’ questions and ensure that customers receive superior customer service.
• Review online loan documentation for accuracy and completeness and contact customers to request additional documents if needed.
• Review online loan applications for fraud prevention and income verification.
• Contact applicants who have abandoned their online application in an attempt to help them finalize the process.
• Help monitor changes and improvements made to the loan origination system.
• Work with team to report system bugs and suggest potential enhancements.
• May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.
Required Qualifications:
• High school diploma or equivalent.
• Excellent interpersonal skills, demonstrated through prior work experience, interview process, and on-the-job training, to communicate effectively with customers.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to pay close attention to detail and maintain a high degree of accuracy.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
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