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Service Excellence Associate (Remote)

00069511751

Service Excellence Associate (Remote)
This is a remote position open to any qualified candidate living in the United States.
Purpose:
We provide an exceptional experience through people, services, and technology. Our service standards of Security Quality, Courtesy, and Efficiency ensure alignment within our organization. We design and deliver relevant and engaging content that increases healthcare industry knowledge and develops technical and soft skills that promote career development at all levels.
Essential Functions:

1. Leading the effort of onboarding new employees into the organization.

2. Facilitating classroom and virtual instructor led training.

3. Proposing and assisting in creation of new procedures, products, or offerings which indirectly or directly generate training revenue.

4. Collaborating with subject matter experts to ensure accuracy of course materials and relevance to target audience.

5. Constructing curriculum development processes for both classroom based and VILT.

Qualifications:

Bachelor’s degree in Healthcare Management, Information Systems or a related discipline. Bachelor’s degree or an equivalent combination of education and work experience may be taken into consideration in lieu of a degree.

Minimum of two years' experience in delivering training curriculum for adult learners, working within a process or project related field. Healthcare industry experience preferred.

Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, Project, Salesforce, and Excel).

Demonstrated ability to deliver effective training, assist in process documentation and manage projects.

Ability to conduct research, collaborating with subject matter experts and gathering and interpreting relevant data.

Ability to write clear, concise explanations of complex concepts and engaging course content for a diverse audience of professionals.

Salary and Other Compensation:
Applications will be accepted until August 14, 2026.
The annual salary for this position is between $60,000 - $65,000 depending on experience and other
qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and
subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Cog2026

· Demonstrated ability to deliver effective training, assist in process documentation and manage projects.


关于高知特 (Cognizant)
高知特(Cognizant)(纳斯达克代码:CTSH)作为一家AI Builder和相关技术服务提供商,致力于通过打造全栈AI解决方案,帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长,将企业独特的业务场景融入科技系统,赋能组织释放人才潜能,推动切实成果,并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情,敬请访问 cognizant.ai 或关注@cognizant。

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