Job Summary
Junior Business Analyst (P)
Responsibilities
Provide customer service via email phone or ticketing platforms with experience across both back office and front office operations
Maintain strong communication skills with internal and external clients demonstrating a helpful professional and cordial attitude while fostering positive relationships and partnerships
Serve as a facilitator for the sales force marketing areas and other internal stakeholders
Act as a guardian follower and promoter of existing policies procedures and timelines related to assigned processes
Support and ensure the timely execution of all requirements for events service delivery and ad hoc or seasonal client demands
Operate client internal tools following provided training and support materials and ensure data maintenance with integrity across all systems
Organize documentation generated for the control and validation of requests
Proactively identify issues propose solutions and recognize gaps and opportunities in processes and workflows
Demonstrate a quick learning ability and a strong understanding of both simple and complex processes
Possess knowledge of basic customer service indicators eg TMA Average Handling Time FCR First Call Resolution
Interpret performance indicators and results related to customer service
Ability to create support materials such as step by step guides tutorials etc using clear and objective language tailored for any audience
MS Office Suite Basic proficiency across the suite
Ease of interaction with teams and active collaboration in group work
English not required
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。