About the role
As a Software Quality Analyst II – AI Assistant Testing, you will make an impact by ensuring the quality, reliability, and customer experience of innovative software and hardware platforms. You will be a valued member of the Quality Engineering team and work collaboratively with cross-functional engineering, product, and development teams to deliver high-quality customer-facing experiences.
In this role, you will:
Design, develop, and execute comprehensive manual and automated test plans, test cases, and test scenarios.
Validate end-to-end customer workflows, operating systems, hardware integrations, and user experiences across multiple platforms.
Test conversational and personal assistant experiences, including natural language interactions, speech recognition, contextual understanding, and real-world usage scenarios.
Perform exploratory testing to identify edge cases, unexpected behaviors, and customer-impacting defects beyond documented requirements.
Analyze failures, troubleshoot complex issues, document defects with detailed reproduction steps, and collaborate with engineering teams to drive timely resolution.
Work Model
At Cognizant, we strive to provide flexibility wherever possible and support a healthy work-life balance through our wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days per week in a client office in Cupertino, California.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
3+ years of experience as a Software Quality Analyst, Software Tester, or related Quality Engineering role.
Strong experience in test planning, test design, test authoring, and execution of both manual and automated test cases.
Hands-on experience performing black-box testing of software and hardware systems.
Proven ability to test client platforms, operating systems, applications, hardware devices, and integrated user experiences.
Experience performing exploratory testing and identifying defects not uncovered through scripted testing.
Strong debugging, troubleshooting, defect analysis, and root-cause investigation skills.
Experience testing conversational interfaces, virtual assistants, speech recognition systems, or customer-facing AI-driven experiences.
Demonstrated ability to reproduce complex and intermittent customer-reported issues and provide clear diagnostic information.
Excellent verbal and written communication skills in English.
Strong attention to detail, customer-first mindset, and passion for delivering high-quality products.
These will help you stand out
Experience validating natural language processing (NLP) or voice-enabled applications.
Knowledge of speech recognition technologies and conversational user experience testing.
Experience working in fast-paced Agile development environments.
Strong analytical skills with the ability to proactively identify quality risks and testing gaps.
Experience collaborating with globally distributed engineering teams.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation
The annual salary for this position is between $53,477 to $92,500 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
