About the role
As a Software Quality Analyst II – AI Assistant Testing, you will make an impact by ensuring the quality, reliability, and customer experience of innovative software and hardware platforms. You will be a valued member of the Quality Engineering team and work collaboratively with cross-functional engineering, product, and development teams to deliver high-quality customer-facing experiences.
In this role, you will:
Design, develop, and execute comprehensive manual and automated test plans, test cases, and test scenarios.
Validate end-to-end customer workflows, operating systems, hardware integrations, and user experiences across multiple platforms.
Test conversational and personal assistant experiences, including natural language interactions, speech recognition, contextual understanding, and real-world usage scenarios.
Perform exploratory testing to identify edge cases, unexpected behaviors, and customer-impacting defects beyond documented requirements.
Analyze failures, troubleshoot complex issues, document defects with detailed reproduction steps, and collaborate with engineering teams to drive timely resolution.
Work Model
At Cognizant, we strive to provide flexibility wherever possible and support a healthy work-life balance through our wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days per week in a client office in Cupertino, California.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
3+ years of experience as a Software Quality Analyst, Software Tester, or related Quality Engineering role.
Strong experience in test planning, test design, test authoring, and execution of both manual and automated test cases.
Hands-on experience performing black-box testing of software and hardware systems.
Proven ability to test client platforms, operating systems, applications, hardware devices, and integrated user experiences.
Experience performing exploratory testing and identifying defects not uncovered through scripted testing.
Strong debugging, troubleshooting, defect analysis, and root-cause investigation skills.
Experience testing conversational interfaces, virtual assistants, speech recognition systems, or customer-facing AI-driven experiences.
Demonstrated ability to reproduce complex and intermittent customer-reported issues and provide clear diagnostic information.
Excellent verbal and written communication skills in English.
Strong attention to detail, customer-first mindset, and passion for delivering high-quality products.
These will help you stand out
Experience validating natural language processing (NLP) or voice-enabled applications.
Knowledge of speech recognition technologies and conversational user experience testing.
Experience working in fast-paced Agile development environments.
Strong analytical skills with the ability to proactively identify quality risks and testing gaps.
Experience collaborating with globally distributed engineering teams.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation
The annual salary for this position is between $53,477 to $92,500 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
