About the role
As a Software Quality Analyst II – AI Assistant Testing, you will make an impact by ensuring the quality, reliability, and customer experience of innovative software and hardware platforms. You will be a valued member of the Quality Engineering team and work collaboratively with cross-functional engineering, product, and development teams to deliver high-quality customer-facing experiences.
In this role, you will:
Design, develop, and execute comprehensive manual and automated test plans, test cases, and test scenarios.
Validate end-to-end customer workflows, operating systems, hardware integrations, and user experiences across multiple platforms.
Test conversational and personal assistant experiences, including natural language interactions, speech recognition, contextual understanding, and real-world usage scenarios.
Perform exploratory testing to identify edge cases, unexpected behaviors, and customer-impacting defects beyond documented requirements.
Analyze failures, troubleshoot complex issues, document defects with detailed reproduction steps, and collaborate with engineering teams to drive timely resolution.
Work Model
At Cognizant, we strive to provide flexibility wherever possible and support a healthy work-life balance through our wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days per week in a client office in Cupertino, California.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
3+ years of experience as a Software Quality Analyst, Software Tester, or related Quality Engineering role.
Strong experience in test planning, test design, test authoring, and execution of both manual and automated test cases.
Hands-on experience performing black-box testing of software and hardware systems.
Proven ability to test client platforms, operating systems, applications, hardware devices, and integrated user experiences.
Experience performing exploratory testing and identifying defects not uncovered through scripted testing.
Strong debugging, troubleshooting, defect analysis, and root-cause investigation skills.
Experience testing conversational interfaces, virtual assistants, speech recognition systems, or customer-facing AI-driven experiences.
Demonstrated ability to reproduce complex and intermittent customer-reported issues and provide clear diagnostic information.
Excellent verbal and written communication skills in English.
Strong attention to detail, customer-first mindset, and passion for delivering high-quality products.
These will help you stand out
Experience validating natural language processing (NLP) or voice-enabled applications.
Knowledge of speech recognition technologies and conversational user experience testing.
Experience working in fast-paced Agile development environments.
Strong analytical skills with the ability to proactively identify quality risks and testing gaps.
Experience collaborating with globally distributed engineering teams.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation
The annual salary for this position is between $53,477 to $92,500 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
