Job Summary
This role focuses on delivering high quality policy servicing support for property and casualty insurance operations in a multinational environment. The specialist will manage policy documentation updates and customer support with strong spoken English and MS Office proficiency working from office in night shifts to ensure seamless service continuity and accurate record maintenance.
Responsibilities
Manage end to end policy servicing activities including policy creation endorsement processing and renewal updates to ensure accurate and timely maintenance of insurance records in line with company standards and regulatory requirements.Handle customer and internal stakeholder inquiries on policy coverage documentation status and servicing requests by providing clear professional and well structured verbal communication in English that supports high satisfaction and trust.Utilize MS Office tools to prepare review and update policy related documents spreadsheets and reports with consistent formatting robust data validation and organized storage that supports efficient operational review.Monitor assigned work queues service requests and case tickets during night shifts to ensure that all policy servicing activities are completed within agreed turnaround times while maintaining attention to detail and high accuracy.Collaborate with underwriting claims and operations teams by sharing clear policy information and status updates that support effective risk evaluation claim adjudication and workflow coordination across the organization.Review source documents emails and system inputs for policy servicing tasks by identifying discrepancies missing information and potential errors and promptly initiating corrective actions to maintain data integrity.Document all servicing actions changes and communications in the designated policy administration systems and MS Office trackers to create an auditable trail that supports compliance and performance monitoring.Apply foundational knowledge of property and casualty insurance concepts when available to interpret coverage terms limits and conditions so that servicing decisions align with business rules and customer commitments.Support continuous improvement of servicing processes by sharing observations from night shift operations suggesting practical enhancements and participating in pilots that aim to reduce rework and improve turnaround time.Adhere to company policies information security guidelines and regulatory requirements during all servicing activities to protect customer data uphold ethical standards and mitigate operational risk.Coordinate workload and handover notes across shifts through structured MS Office based reports so that colleagues have clear visibility into pending tasks priorities and special handling instructions.Provide concise and accurate status updates to supervisors and stakeholders regarding volumes completion rates and policy servicing challenges so that resource planning and decision making are well informed.Support training and knowledge sharing within the team by documenting frequently asked questions standard responses and process clarifications in easy to use MS Office formats that help new team members become productive quickly.
Qualifications
Demonstrate strong spoken English communication skills that enable clear conversation with stakeholders effective explanation of policy details and confident handling of complex queries during night shifts.Show solid proficiency in MS Office applications including word processing spreadsheets and presentations to prepare servicing documents maintain policy logs and compile operational reports with accuracy.Bring practical experience of two to six years in policy servicing insurance operations or similar back office environments with focus on data accuracy process adherence and customer oriented outcomes.Apply any prior exposure to property and casualty insurance concepts to better understand coverage structures endorsements and renewal practices thereby enhancing the quality and speed of servicing decisions.Maintain consistent ability to work from office in night shifts with reliable attendance and disciplined time management that supports service level commitments and global business continuity.Exhibit strong analytical and problem solving skills in reviewing policy data identifying servicing issues and recommending clear corrective steps that reduce recurring errors and improve operational reliability.Display high standards of professionalism integrity and collaboration when interacting with colleagues and stakeholders contributing to a respectful workplace culture and a dependable service experience for customers.
Certifications Required
Preferred certifications include insurance or operations credentials such as Certificate in General Insurance or MS Office specialist.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
