Business Analyst
We are looking for a skilled and proactive Senior Business Analyst with a strong background in Salesforce / CRM platforms. In this role, you will bridge the gap between business stakeholders and technical execution teams. You will be responsible for end-to-end requirement management from facilitating discovery sessions and decomposing complex requirements into features and user stories, to conducting data analysis and leading User Acceptance Testing (UAT).
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
Work Model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Mississauga, ON. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
Key Responsibilities
· Requirement Gathering & Analysis: Lead discovery sessions, workshops, and stakeholder interviews to capture, refine, and document business processes, operational needs, and technical requirements.
· Agile Documentation: Translate high-level business goals into structured Epics, Features, and actionable User Stories complete with clear Acceptance Criteria (using frameworks like Definition of Ready/Done).
· Salesforce / CRM Solutioning: Partner with Salesforce Architects and Developers to configure and leverage core Salesforce functionality (Sales Cloud, Service Cloud, etc.) to meet business objectives.
· Database & Data Analysis: Write SQL queries to analyze data structures, validate data migration/integration logic, run data sanity checks, and support troubleshooting.
· User Acceptance Testing (UAT): Design UAT test plans, write detailed test scenarios/cases, coordinate UAT sessions with business stakeholders, log/track defects, and secure sign-offs for release.
· Stakeholder Management & Communication: Act as the primary liaison between executive business partners, product managers, and technical delivery teams. Articulate technical constraints to non-technical users clearly and effectively.
Required Qualifications
· Experience: 5–7 years of professional experience as a Business Analyst, with at least 3+ years dedicated to Salesforce/CRM platforms.
· Salesforce Proficiency: Solid understanding of core Salesforce objects, capabilities, data security models, reporting/dashboards, and common integration patterns.
· Agile/Scrum Mastery: Deep experience working in Agile/Scrum environments using tools like Jira, Confluence, for story mapping, backlog grooming, and sprint planning.
Salary and Other Compensation
The annual salary for this position is between $70,000 and $95,000, depending on experience, skills, and qualifications.
This role is also eligible for Cognizant’s discretionary annual incentive program based on performance, in addition to a comprehensive benefits package.
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关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
