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Business Analyst

00069939201

Business Analyst

We are looking for a skilled and proactive Senior Business Analyst with a strong background in Salesforce / CRM platforms. In this role, you will bridge the gap between business stakeholders and technical execution teams. You will be responsible for end-to-end requirement management from facilitating discovery sessions and decomposing complex requirements into features and user stories, to conducting data analysis and leading User Acceptance Testing (UAT).

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Work Model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Mississauga, ON. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

Key Responsibilities

· Requirement Gathering & Analysis: Lead discovery sessions, workshops, and stakeholder interviews to capture, refine, and document business processes, operational needs, and technical requirements.

· Agile Documentation: Translate high-level business goals into structured Epics, Features, and actionable User Stories complete with clear Acceptance Criteria (using frameworks like Definition of Ready/Done).

· Salesforce / CRM Solutioning: Partner with Salesforce Architects and Developers to configure and leverage core Salesforce functionality (Sales Cloud, Service Cloud, etc.) to meet business objectives.

· Database & Data Analysis: Write SQL queries to analyze data structures, validate data migration/integration logic, run data sanity checks, and support troubleshooting.

· User Acceptance Testing (UAT): Design UAT test plans, write detailed test scenarios/cases, coordinate UAT sessions with business stakeholders, log/track defects, and secure sign-offs for release.

· Stakeholder Management & Communication: Act as the primary liaison between executive business partners, product managers, and technical delivery teams. Articulate technical constraints to non-technical users clearly and effectively.

Required Qualifications

· Experience: 5–7 years of professional experience as a Business Analyst, with at least 3+ years dedicated to Salesforce/CRM platforms.

· Salesforce Proficiency: Solid understanding of core Salesforce objects, capabilities, data security models, reporting/dashboards, and common integration patterns.

· Agile/Scrum Mastery: Deep experience working in Agile/Scrum environments using tools like Jira, Confluence, for story mapping, backlog grooming, and sprint planning.

Salary and Other Compensation

The annual salary for this position is between $70,000 and $95,000, depending on experience, skills, and qualifications.

This role is also eligible for Cognizant’s discretionary annual incentive program based on performance, in addition to a comprehensive benefits package.

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About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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What I value most about working at Cognizant is the opportunity to innovate while delivering real business impact. My role allows me to combine strategy, technology, and collaboration across global teams, which makes every project meaningful. The support for continuous learning and innovation has been instrumental in my growth.
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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
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Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
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When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.
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I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!
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