About the role
As a Lab System Support Analyst, you will make an impact by supporting laboratory systems, analytical instruments, and data workflows that enable critical pharmaceutical and quality control operations. You will be a valued member of the Laboratory IT Support team and work collaboratively with laboratory analysts, Quality Assurance, IT teams, and business stakeholders to ensure reliable, compliant, and efficient laboratory system performance.
In this role, you will:
Provide first-level support for laboratory software systems, instrument integration platforms, and related technologies.
Troubleshoot and resolve software and hardware issues associated with laboratory instruments, including HPLC, GC, and spectrophotometers.
Support the configuration, maintenance, and validation of laboratory systems while ensuring accurate and reliable data flow.
Maintain system documentation, audit trails, and data archival processes in accordance with regulatory and business requirements.
Collaborate with laboratory, QA, and IT teams to support compliance, improve laboratory workflows, and enhance system performance.
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various well-being programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in San Francisco, CA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered:
Bachelor’s degree in Life Sciences, Chemistry, Biology, Computer Science, Information Technology, or a related field.
Internship experience or up to 2 years of experience in a laboratory, pharmaceutical, biotechnology, or IT support environment.
Basic understanding of laboratory instruments and analytical techniques.
Familiarity with laboratory software systems and data management processes.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work in a regulated environment and follow standard operating procedures (SOPs).
Understanding of Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and regulated industry requirements.
These will help you stand out:
Experience supporting laboratory systems within pharmaceutical or biotechnology organizations.
Exposure to Computer System Validation (CSV) processes and validation documentation.
Knowledge of FDA regulations, data integrity requirements, and audit readiness practices.
Familiarity with laboratory informatics platforms, instrument integration, or scientific data management systems.
Experience collaborating with cross-functional teams including Laboratory Operations, Quality Assurance, and IT.
Knowledge of troubleshooting and supporting analytical instruments and associated software applications.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation:
Applications will be accepted until August 16, 2026.
The annual salary for this position is between $ 77,000 - $ 90,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
