About the role
As a Lab System Support Analyst, you will make an impact by supporting laboratory systems, analytical instruments, and data workflows that enable critical pharmaceutical and quality control operations. You will be a valued member of the Laboratory IT Support team and work collaboratively with laboratory analysts, Quality Assurance, IT teams, and business stakeholders to ensure reliable, compliant, and efficient laboratory system performance.
In this role, you will:
Provide first-level support for laboratory software systems, instrument integration platforms, and related technologies.
Troubleshoot and resolve software and hardware issues associated with laboratory instruments, including HPLC, GC, and spectrophotometers.
Support the configuration, maintenance, and validation of laboratory systems while ensuring accurate and reliable data flow.
Maintain system documentation, audit trails, and data archival processes in accordance with regulatory and business requirements.
Collaborate with laboratory, QA, and IT teams to support compliance, improve laboratory workflows, and enhance system performance.
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various well-being programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in San Francisco, CA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered:
Bachelor’s degree in Life Sciences, Chemistry, Biology, Computer Science, Information Technology, or a related field.
Internship experience or up to 2 years of experience in a laboratory, pharmaceutical, biotechnology, or IT support environment.
Basic understanding of laboratory instruments and analytical techniques.
Familiarity with laboratory software systems and data management processes.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work in a regulated environment and follow standard operating procedures (SOPs).
Understanding of Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and regulated industry requirements.
These will help you stand out:
Experience supporting laboratory systems within pharmaceutical or biotechnology organizations.
Exposure to Computer System Validation (CSV) processes and validation documentation.
Knowledge of FDA regulations, data integrity requirements, and audit readiness practices.
Familiarity with laboratory informatics platforms, instrument integration, or scientific data management systems.
Experience collaborating with cross-functional teams including Laboratory Operations, Quality Assurance, and IT.
Knowledge of troubleshooting and supporting analytical instruments and associated software applications.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation:
Applications will be accepted until August 16, 2026.
The annual salary for this position is between $ 77,000 - $ 90,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
