As a ServiceNow CMDB Engineer, you will make an impact by designing, configuring, and optimizing ServiceNow CMDB and CSDM to support reliable, resilient infrastructure operations. You will combine structured data modeling, automation, and governance with core data analyst functions such as collecting, managing, and presenting configuration and operational data. In doing so, you will strengthen service visibility, streamline incident and change processes, and enable better, faster decision making for global enterprise clients. You will be a valued member of the Cloud Infrastructure and Security team, working closely and collaboratively with the Manager of CIS IT Workflows.
In this role, you will
• Design scalable ServiceNow CMDB configurations and CSDM-aligned data models that map infrastructure, applications, and services for clear operational visibility and consistent governance
• Configure and optimize discovery patterns and data ingestion processes to keep configuration items accurate and current across environments
• Manage CMDB master data, user access, and roles across the platform
• Identify and resolve data quality issues, reducing inconsistencies, duplicates, and missing attributes, including QA of imported data
• Partner with platform, network, cloud, and application teams to translate requirements into robust CMDB class structures and relationships
• Build automation workflows that streamline configuration updates, reducing manual effort and operational risk
• Establish and document CMDB governance, including naming conventions, attribute standards, and lifecycle rules
• Integrate CMDB and CSDM with incident, change, and problem processes to speed up impact assessment and issue resolution
• Deliver reporting and dashboards on configuration health, dependencies, and compliance, and conduct regular audits, reconciliation, and troubleshooting to keep data accurate
• Guide teams on onboarding new services using CSDM concepts, support security and compliance reporting needs, evaluate new or upgraded software, train end users, and document standards and procedures for knowledge sharing
Required skills
• 5+ years of experience in infrastructure development, ServiceNow platform roles, or data analysis, with a strong focus on CMDB implementation for enterprise environments
• Deep understanding of ServiceNow CMDB concepts, including configuration item classes, relationships, discovery sources, reconciliation, and data quality management
• Practical experience implementing and maintaining CSDM versions in production environments like business, application, and technical services
• Strong skills in scripting or configuration of ServiceNow components such as discovery, service mapping, and Integration Hub for data ingestion from multiple tools
• Familiarity with ITSM processes such as incident, change, problem, asset management and how CMDB data supports each
• Proven ability to analyze complex infrastructure architectures spanning on-prem and cloud, and translate them into maintainable CMDB models and reports
Preferred skills
• Strong communication skills with technical and nontechnical stakeholders to explain data, design decisions, and operational impacts
• Experience working in hybrid environments and collaborating across distributed teams using structured documentation and collaboration tools
• Value inclusive teamwork and continuous improvement, mentoring peers and refining standards based on feedback
We're eager to meet people who share our mission and can make an impact in various ways. Don't hesitate to apply, even if you only meet the required skills listed. Your transferable skills and experiences matter—help us see how you are the right person for this role.
Total compensation
We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $85,000.00 – $100,000.00 CAD per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.
Working arrangements
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Nova Scotia and Ontario, where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
Applications for this position are reviewed by our recruitment team without the use of artificial intelligence screening tools.
Post closing date: Applications will be accepted until August 10, 2026.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
