As a ServiceNow CMDB Engineer, you will make an impact by designing, configuring, and optimizing ServiceNow CMDB and CSDM to support reliable, resilient infrastructure operations. You will combine structured data modeling, automation, and governance with core data analyst functions such as collecting, managing, and presenting configuration and operational data. In doing so, you will strengthen service visibility, streamline incident and change processes, and enable better, faster decision making for global enterprise clients. You will be a valued member of the Cloud Infrastructure and Security team, working closely and collaboratively with the Manager of CIS IT Workflows.
In this role, you will
• Design scalable ServiceNow CMDB configurations and CSDM-aligned data models that map infrastructure, applications, and services for clear operational visibility and consistent governance
• Configure and optimize discovery patterns and data ingestion processes to keep configuration items accurate and current across environments
• Manage CMDB master data, user access, and roles across the platform
• Identify and resolve data quality issues, reducing inconsistencies, duplicates, and missing attributes, including QA of imported data
• Partner with platform, network, cloud, and application teams to translate requirements into robust CMDB class structures and relationships
• Build automation workflows that streamline configuration updates, reducing manual effort and operational risk
• Establish and document CMDB governance, including naming conventions, attribute standards, and lifecycle rules
• Integrate CMDB and CSDM with incident, change, and problem processes to speed up impact assessment and issue resolution
• Deliver reporting and dashboards on configuration health, dependencies, and compliance, and conduct regular audits, reconciliation, and troubleshooting to keep data accurate
• Guide teams on onboarding new services using CSDM concepts, support security and compliance reporting needs, evaluate new or upgraded software, train end users, and document standards and procedures for knowledge sharing
Required skills
• 5+ years of experience in infrastructure development, ServiceNow platform roles, or data analysis, with a strong focus on CMDB implementation for enterprise environments
• Deep understanding of ServiceNow CMDB concepts, including configuration item classes, relationships, discovery sources, reconciliation, and data quality management
• Practical experience implementing and maintaining CSDM versions in production environments like business, application, and technical services
• Strong skills in scripting or configuration of ServiceNow components such as discovery, service mapping, and Integration Hub for data ingestion from multiple tools
• Familiarity with ITSM processes such as incident, change, problem, asset management and how CMDB data supports each
• Proven ability to analyze complex infrastructure architectures spanning on-prem and cloud, and translate them into maintainable CMDB models and reports
Preferred skills
• Strong communication skills with technical and nontechnical stakeholders to explain data, design decisions, and operational impacts
• Experience working in hybrid environments and collaborating across distributed teams using structured documentation and collaboration tools
• Value inclusive teamwork and continuous improvement, mentoring peers and refining standards based on feedback
We're eager to meet people who share our mission and can make an impact in various ways. Don't hesitate to apply, even if you only meet the required skills listed. Your transferable skills and experiences matter—help us see how you are the right person for this role.
Total compensation
We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $85,000.00 – $100,000.00 CAD per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.
Working arrangements
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Nova Scotia and Ontario, where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
Applications for this position are reviewed by our recruitment team without the use of artificial intelligence screening tools.
Post closing date: Applications will be accepted until August 10, 2026.
Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
