Job Summary
This hybrid Sr Developer position focuses on designing building and optimizing scalable solutions using Salesforce Data Cloud and Salesforce Agentforce to support complex IT business support operations. The role involves end to end ownership of data integration configuration and automation workflows that enhance service quality enable actionable insights and improve customer and employee experiences while aligning with organizational goals and compliance standards.
Responsibilities
Design and implement robust Salesforce Data Cloud solutions that enable efficient data unification and segmentation to support critical IT business support processes and reporting needs.Develop and configure Salesforce Agentforce capabilities to streamline case handling and service workflows so IT business support teams can respond faster and more accurately.Optimize data models and mapping within Salesforce Data Cloud to ensure high quality data improved system performance and reliable analytics outputs for business stakeholders.Configure automation triggers and orchestration in Salesforce Agentforce to reduce manual effort improve response times and enhance service consistency for internal and external customers.Collaborate with IT business support stakeholders to translate complex operational requirements into scalable Salesforce configurations that directly improve productivity and service reliability.Create integration patterns between Salesforce Data Cloud and enterprise systems to ensure secure and timely data exchange that supports accurate reporting and decision making.Perform impact analysis estimation and technical design for enhancements and new features ensuring that solutions are maintainable reusable and aligned with platform best practices.Review and refine existing Salesforce implementations to identify performance bottlenecks and configuration gaps and propose improvements that enhance user experience and system stability.Develop comprehensive unit and functional test scenarios for Salesforce Data Cloud and Agentforce features to ensure defect free releases and predictable behavior in production environments.Provide guidance and technical support to IT business support teams during deployment and hypercare periods to ensure smooth adoption and minimal disruption to business operations.Document solution designs configuration steps and operational procedures in a clear and structured manner so cross functional teams can support and evolve the platform effectively.Monitor production usage and error trends in Salesforce solutions and implement corrective enhancements that reduce incidents and increase platform reliability for business users.Coordinate with security and compliance stakeholders to ensure that data handling in Salesforce Data Cloud respects organizational policies and regulatory requirements and supports safe innovation.
Qualifications
Possess seven to ten years of experience as a developer or senior developer in enterprise environments with a strong focus on complex business system implementations and support.Demonstrate deep hands on expertise in Salesforce Data Cloud configuration data ingestion identity resolution and audience creation to drive meaningful business insights.Exhibit strong experience working with Salesforce Agentforce features including case workflows routing automation and service experience optimization in IT business support contexts.Bring proven background in IT business support domains including incident handling request fulfillment and service management processes with ability to map them into Salesforce capabilities.Show proficiency in designing and implementing data integration mechanisms such as API based data flows and batch processes that connect Salesforce Data Cloud with enterprise data sources.Apply solid knowledge of application lifecycle practices including version control deployment strategies and environment management to maintain stability in hybrid work models.Demonstrate strong analytical and problem solving skills with ability to diagnose complex platform issues and deliver pragmatic solutions that minimize downtime and rework.Communicate effectively with technical and non technical stakeholders presenting solution options and tradeoffs in a clear manner that supports collaborative decision making.Display familiarity with modern development and configuration practices in the Salesforce ecosystem and willingness to continuously learn new features related to Data Cloud and Agentforce.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
