Role: ServiceNow ITSM Consultant
Location: London (Hybrid)
Full-time employment
Job Description — ServiceNow ITSM Consultant / Support Specialist
We are looking for an experienced ServiceNow ITSM professional to support, administer, configure, and enhance the ServiceNow ITSM platform. The candidate will work closely with IT operations and business stakeholders to ensure effective delivery of Incident, Problem, Change, Request, Knowledge, and Service Catalog processes.
Key Responsibilities
Provide L2/L3 support for ServiceNow ITSM.
Manage and support Incident, Problem, Change, Request, and Knowledge Management.
Configure Service Catalog items, workflows, approvals, notifications, and SLAs.
Troubleshoot production issues and perform root-cause analysis.
Configure Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, and Notifications.
Support Flow Designer and workflow automation.
Manage users, groups, roles, and access.
Create and maintain reports and dashboards.
Support integrations with external systems using REST/SOAP APIs.
Perform testing for enhancements, patches, and upgrades.
Manage update sets and deployment activities.
Maintain technical and functional documentation.
Identify opportunities for automation and continual service improvement.
Good Cross-functional collaboration,team coordination, Stakeholder management and client communication.
Required Skills
Strong hands-on ServiceNow ITSM experience.
Good knowledge of Incident, Problem, Change, Request, Knowledge, and Service Catalog.
ServiceNow administration and configuration experience.
Experience with Business Rules, Client Scripts, UI Policies, ACLs, workflows, and Flow Designer.
Knowledge of REST/SOAP integrations.
Understanding of ITIL processes.
Strong troubleshooting and analytical skills.
Experience
3–7+ years of ServiceNow experience, preferably in enterprise production/BAU environments
Preferred Certifications
ServiceNow Certified System Administrator.
ServiceNow CIS – ITSM.
ITIL 4 Foundation.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
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