About the role
As a Sales Operations Coordinator, you will make an impact by leading multiple teams, driving operational excellence, and delivering strategic insights that support business performance and growth. You will be a valued member of the Sales Operations team and work collaboratively with Team Leads, Operations Managers, and senior leadership to ensure operational success and continuous improvement.
In this role, you will:
- Oversee the day-to-day operations of multiple teams, coaching and mentoring Team Leads to ensure their teams meet and exceed performance targets.
- Implement and refine operational strategies to optimize efficiency, productivity, and effectiveness across Sales Operations processes.
- Analyze complex operational data to identify trends, root causes, and opportunities for growth, providing actionable recommendations and performance insights through weekly and monthly business reviews.
- Act as the final point of escalation for complex operational issues, making informed decisions to mitigate risks and resolve challenges effectively.
- Serve as a key liaison between Team Leads and leadership, translating business objectives into clear and actionable plans for operational teams.
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in São Paulo, SP.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- Bachelor's degree.
- Management experience with a proven track record of leading leaders and managing multiple teams in a fast-paced environment.
- Strong leadership skills with the ability to build, develop, and maintain high-performing teams.
- Exceptional problem-solving and decision-making abilities, including the capacity to respond effectively under pressure.
- Experience translating business objectives into operational execution plans and delivering strategic recommendations to stakeholders.
- Advanced English proficiency and full professional fluency in Portuguese.
- Strong proficiency in Google Sheets and Google Slides.
- Experience with data analysis, reporting, and operational performance metrics.
These will help you stand out
- Digital Marketing certification.
- Experience or knowledge of Google Ads.
- Strong executive presence with the ability to present ideas and business cases confidently to senior leadership.
- Strategic mindset with experience identifying process improvement opportunities and driving operational efficiencies at scale.
- Proven conflict resolution skills across teams and stakeholders.
- Experience coaching, mentoring, and developing future leaders.
- Experience preparing and presenting business reviews and executive-level reports.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Please upload your resume in English.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
