About the role
As a Sales Operations Coordinator, you will make an impact by leading multiple teams, driving operational excellence, and delivering strategic insights that support business performance and growth. You will be a valued member of the Sales Operations team and work collaboratively with Team Leads, Operations Managers, and senior leadership to ensure operational success and continuous improvement.
In this role, you will:
- Oversee the day-to-day operations of multiple teams, coaching and mentoring Team Leads to ensure their teams meet and exceed performance targets.
- Implement and refine operational strategies to optimize efficiency, productivity, and effectiveness across Sales Operations processes.
- Analyze complex operational data to identify trends, root causes, and opportunities for growth, providing actionable recommendations and performance insights through weekly and monthly business reviews.
- Act as the final point of escalation for complex operational issues, making informed decisions to mitigate risks and resolve challenges effectively.
- Serve as a key liaison between Team Leads and leadership, translating business objectives into clear and actionable plans for operational teams.
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in São Paulo, SP.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- Bachelor's degree.
- Management experience with a proven track record of leading leaders and managing multiple teams in a fast-paced environment.
- Strong leadership skills with the ability to build, develop, and maintain high-performing teams.
- Exceptional problem-solving and decision-making abilities, including the capacity to respond effectively under pressure.
- Experience translating business objectives into operational execution plans and delivering strategic recommendations to stakeholders.
- Advanced English proficiency and full professional fluency in Portuguese.
- Strong proficiency in Google Sheets and Google Slides.
- Experience with data analysis, reporting, and operational performance metrics.
These will help you stand out
- Digital Marketing certification.
- Experience or knowledge of Google Ads.
- Strong executive presence with the ability to present ideas and business cases confidently to senior leadership.
- Strategic mindset with experience identifying process improvement opportunities and driving operational efficiencies at scale.
- Proven conflict resolution skills across teams and stakeholders.
- Experience coaching, mentoring, and developing future leaders.
- Experience preparing and presenting business reviews and executive-level reports.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Please upload your resume in English.
À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.
À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
