Role Overview
The Network Engineer is responsible for ensuring the reliability, security, and smooth operations of IT systems hosted both in on‑premise data centres and the Government Commercial Cloud (GCC). The role covers infrastructure operations, incident management, maintenance, cloud support, vendor management and budget management.
Roles and Responsibilities
Provide network support for systems hosted in on-prem data centres and Government Commercial Cloud (GCC, AWS). Our systems are operating on 24 x 7 basis.
Ensures optimal network performance, troubleshoot incidents, resolves technical issues, provides technical support and ensure minimal downtime for business continuity
Maintains high levels of network availability, security, and compliance with government IT policies and standards
Manage ongoing maintenance, technology refresh, support firmware upgrades and security fixes for network equipment (e.g. firewalls, load balancers, switches, wireless controllers, etc) in on-prem data centres and GCC, and ensuring zero-downtime deployments where possible
Support office renovations and relocations, including new office setup with LAN, WAN, wireless Internet broadband, cabling works, etc.
Coordinate with cross-functional teams, vendors and external service providers to resolve technical issues and meet service level agreements (SLAs)
Prepare status and progress reports, and present insights to stakeholders and senior management
Identify and implement process automation initiatives to reduce manual effort, minimise human error and improve system reliability
Maintain operational documentation and SOPs including deployment procedures, production support runbooks, and incident response protocols
Manage and support project budgeting, billing, cost tracking and cost recovery activities
Manage and resolve day-to-day IT issues related to network, applications, infrastructure and security, to support smooth daily operations
Handle routine and ad-hoc operational administration, including logistics and maintenance coordination
Support the rollout of new IT infrastructure components and application deployments, ensuring smooth transition into operations
Perform other ad-hoc duties as required to ensure efficient and uninterrupted operations
Requirements
Bachelor’s degree in IT, Computer Science, Computer, or a related field, or equivalent relevant working experience.
4–6 years of relevant experience in designing, deploying and managing enterprise level IT infrastructure for network services (wired and wireless).
Good technical knowledge of network technologies as primary practice area, with knowledge in supporting technologies such as infrastructure security
Hands on experience supporting IT infrastructure, including network, servers and Windows/Linux operating systems, structured cabling, as well as cloud operations (GCC, AWS)
Strong troubleshooting experience in resolving network, application, infrastructure, and security-related issues; experience within a Singapore government environment is preferred
Familiarity with enterprise IT governance frameworks and the adoption of digital services in large-scale or regulated environments.
Relevant professional certifications such as CCNA, CCNP, ITIL, AWS Essentials, or AWS Solutions Architect are advantageous.
Ability to work independently with minimal supervision, as well as collaboratively within cross-functional teams and with stakeholders at all levels.
Strong analytical and problem-solving skills, with the ability to prioritize tasks and manage multiple workstreams effectively in a fast-paced environment.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
