Role Overview
The Network Engineer is responsible for ensuring the reliability, security, and smooth operations of IT systems hosted both in on‑premise data centres and the Government Commercial Cloud (GCC). The role covers infrastructure operations, incident management, maintenance, cloud support, vendor management and budget management.
Roles and Responsibilities
Provide network support for systems hosted in on-prem data centres and Government Commercial Cloud (GCC, AWS). Our systems are operating on 24 x 7 basis.
Ensures optimal network performance, troubleshoot incidents, resolves technical issues, provides technical support and ensure minimal downtime for business continuity
Maintains high levels of network availability, security, and compliance with government IT policies and standards
Manage ongoing maintenance, technology refresh, support firmware upgrades and security fixes for network equipment (e.g. firewalls, load balancers, switches, wireless controllers, etc) in on-prem data centres and GCC, and ensuring zero-downtime deployments where possible
Support office renovations and relocations, including new office setup with LAN, WAN, wireless Internet broadband, cabling works, etc.
Coordinate with cross-functional teams, vendors and external service providers to resolve technical issues and meet service level agreements (SLAs)
Prepare status and progress reports, and present insights to stakeholders and senior management
Identify and implement process automation initiatives to reduce manual effort, minimise human error and improve system reliability
Maintain operational documentation and SOPs including deployment procedures, production support runbooks, and incident response protocols
Manage and support project budgeting, billing, cost tracking and cost recovery activities
Manage and resolve day-to-day IT issues related to network, applications, infrastructure and security, to support smooth daily operations
Handle routine and ad-hoc operational administration, including logistics and maintenance coordination
Support the rollout of new IT infrastructure components and application deployments, ensuring smooth transition into operations
Perform other ad-hoc duties as required to ensure efficient and uninterrupted operations
Requirements
Bachelor’s degree in IT, Computer Science, Computer, or a related field, or equivalent relevant working experience.
4–6 years of relevant experience in designing, deploying and managing enterprise level IT infrastructure for network services (wired and wireless).
Good technical knowledge of network technologies as primary practice area, with knowledge in supporting technologies such as infrastructure security
Hands on experience supporting IT infrastructure, including network, servers and Windows/Linux operating systems, structured cabling, as well as cloud operations (GCC, AWS)
Strong troubleshooting experience in resolving network, application, infrastructure, and security-related issues; experience within a Singapore government environment is preferred
Familiarity with enterprise IT governance frameworks and the adoption of digital services in large-scale or regulated environments.
Relevant professional certifications such as CCNA, CCNP, ITIL, AWS Essentials, or AWS Solutions Architect are advantageous.
Ability to work independently with minimal supervision, as well as collaboratively within cross-functional teams and with stakeholders at all levels.
Strong analytical and problem-solving skills, with the ability to prioritize tasks and manage multiple workstreams effectively in a fast-paced environment.
Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
Aanvullende arbeidsinformatie
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Van sollicitanten kan worden verwacht dat zij gesprekken bijwonen, persoonlijk of via een videogesprek. Daarnaast kan van kandidaten worden gevraagd om tijdens elk gesprek een geldig, door de overheid uitgegeven identiteitsbewijs (zoals een identiteitskaart of paspoort) te tonen.
Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.
