About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Role: Infrastructure Patching Project Manager
Location: Toronto, ON
Single point of accountability for the L1.5 ISO patch factory in Canada — named escalation and relationship interface to client infra operations leadership
▸ Operates strictly as an execution layer under client direction; client retains full ownership of decisions, priorities, approvals, and governance outcomes
▸ Patch engineering, baseline definition, deployment-ring strategy, and emergency approval authority remain client-owned and out of scope
▸ Governs the onshore–offshore follow-the-sun model across Canada and India (Kolkata, Chennai, Bangalore, Pune)
▸ Own end-to-end SLA adherence across all six patching towers — Windows, Linux, SQL, Oracle, Storage, Network — against agreed KPIs
▸ Govern RFC/CAB lifecycle; ensure readiness checks, conflict checks, and stakeholder communications are complete before each patch window
▸ Approve wave plans, compliance posture reports, and zero-day/emergency patch response strategies in coordination with client security and vulnerability teams
▸ Chair monthly governance reviews; present SLA/KPI dashboards — ≥95% cycle coverage, ≥99% change success rate, ≥80% first-fix at L1.5, ≤2-day MTTR, 100% on-time reporting within 24 hours of cycle close
▸ Own audit-ready evidence packs for OSFI/SOX and sign off patch-compliance reporting within 24 hours of cycle close
▸ Act as the decision-velocity hub between client leadership and the offshore factory — manage escalations, risk alignment, and exception handling
▸ Drive continuous service improvement, SRE error-budget reviews, and non-punitive post-mortems with client L2/L3 engineering
▸ Lead phased engagement maturity progression — Resource → Service → Operational Maturity → Automation — per SOW milestones
▸ Manage capacity tracking, shift rostering at leadership level, and people leadership across onshore Tower Leads
▸ Coordinate zero-day and emergency patch response — critical patches within <48 hours; non-critical urgent within 5 business days
▸ Review and approve enterprise patch wave plans, schedules, and maintenance windows across all towers aligned to client priorities
▸ Govern the RFC/CAB lifecycle; validate pre-patch readiness checks and post-patch compliance closure across towers
▸ Oversee CMDB accuracy, vulnerability ticket closure rates, and compliance posture reporting — 100% on-time within 24 hours of cycle close
▸ Coordinate cross-tower emergency/zero-day response; interface with client vulnerability and security teams for prioritisation
▸ Drive non-punitive post-mortem reviews for major patch failures; approve RCA outputs and preventive action plans
▸ Oversee Power BI/Excel dashboard maintenance for client-facing SLA/KPI reporting
▸ Direct SRE team on observability improvements, automation playbook governance, and error-budget consumption reviews
Compensation: We are offering between $115,000 – $129,000. Applications will be accepted until Sep 25, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
