About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Role: Infrastructure Patching Project Manager
Location: Toronto, ON
Single point of accountability for the L1.5 ISO patch factory in Canada — named escalation and relationship interface to client infra operations leadership
▸ Operates strictly as an execution layer under client direction; client retains full ownership of decisions, priorities, approvals, and governance outcomes
▸ Patch engineering, baseline definition, deployment-ring strategy, and emergency approval authority remain client-owned and out of scope
▸ Governs the onshore–offshore follow-the-sun model across Canada and India (Kolkata, Chennai, Bangalore, Pune)
▸ Own end-to-end SLA adherence across all six patching towers — Windows, Linux, SQL, Oracle, Storage, Network — against agreed KPIs
▸ Govern RFC/CAB lifecycle; ensure readiness checks, conflict checks, and stakeholder communications are complete before each patch window
▸ Approve wave plans, compliance posture reports, and zero-day/emergency patch response strategies in coordination with client security and vulnerability teams
▸ Chair monthly governance reviews; present SLA/KPI dashboards — ≥95% cycle coverage, ≥99% change success rate, ≥80% first-fix at L1.5, ≤2-day MTTR, 100% on-time reporting within 24 hours of cycle close
▸ Own audit-ready evidence packs for OSFI/SOX and sign off patch-compliance reporting within 24 hours of cycle close
▸ Act as the decision-velocity hub between client leadership and the offshore factory — manage escalations, risk alignment, and exception handling
▸ Drive continuous service improvement, SRE error-budget reviews, and non-punitive post-mortems with client L2/L3 engineering
▸ Lead phased engagement maturity progression — Resource → Service → Operational Maturity → Automation — per SOW milestones
▸ Manage capacity tracking, shift rostering at leadership level, and people leadership across onshore Tower Leads
▸ Coordinate zero-day and emergency patch response — critical patches within <48 hours; non-critical urgent within 5 business days
▸ Review and approve enterprise patch wave plans, schedules, and maintenance windows across all towers aligned to client priorities
▸ Govern the RFC/CAB lifecycle; validate pre-patch readiness checks and post-patch compliance closure across towers
▸ Oversee CMDB accuracy, vulnerability ticket closure rates, and compliance posture reporting — 100% on-time within 24 hours of cycle close
▸ Coordinate cross-tower emergency/zero-day response; interface with client vulnerability and security teams for prioritisation
▸ Drive non-punitive post-mortem reviews for major patch failures; approve RCA outputs and preventive action plans
▸ Oversee Power BI/Excel dashboard maintenance for client-facing SLA/KPI reporting
▸ Direct SRE team on observability improvements, automation playbook governance, and error-budget consumption reviews
Compensation: We are offering between $115,000 – $129,000. Applications will be accepted until Sep 25, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Über Cognizant
Cognizant (NASDAQ: CTSH) i ist ein Technologiedienstleister und Entwickler von KI-Lösungen. Wir schlagen die Brücke zwischen KI-Investitionen und echtem unternehmerischem Mehrwert, indem wir ganzheitliche Full-Stack-KI-Lösungen für unsere Kunden entwickeln. Mit unserer fundierten Branchen-, Prozess- und Engineering-Expertise integrieren wir die spezifischen Anforderungen von Unternehmen passgenau in Technologiesysteme. So entfalten wir das menschliche Potenzial, erzielen greifbare Ergebnisse und sichern globalen Unternehmen in einer sich rasant wandelnden Welt den entscheidenden Vorsprung. Erfahren Sie mehr unter cognizant.ai oder @cognizant.
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