Job Summary
Join our global team as a Backoffice Helpdesk professional leveraging foundational skills in HTML Google AdWords MS Excel and prompt engineering to support digital operations in a hybrid work environment during day shifts. Your role will drive efficient problem resolution and enhance user support capabilities directly contributing to our companys commitment to delivering seamless customer experience and operational excellence.
Responsibilities
- Provide first-level support and troubleshooting for digital marketing and backoffice applications ensuring accurate execution of daily tasks.
- Utilize HTML knowledge to assist in resolving customer queries related to web content formatting and technical adjustments.
- Execute analysis and reporting tasks using MS Excel to enhance the accuracy and effectiveness of campaign data management.
- Apply basic Google AdWords skills to support campaign monitoring and troubleshooting under guidance to optimize advertising deliverables.
- Employ principles of prompt engineering to aid in crafting precise responses and automating repetitive inquiries improving helpdesk response time.
- Maintain detailed logs of user issues and resolutions while escalating complex problems to specialized teams when necessary to ensure timely solutions.
- Collaborate with cross-functional teams to ensure alignment of backoffice support activities with organizational goals and customer satisfaction standards.
- Update knowledge base and support documentation to enhance self-service options for end-users and reduce incident resolution time.
- Participate actively in process improvement initiatives aimed at increasing helpdesk efficiency and service quality.
- Communicate clearly with diverse customer groups maintaining professionalism and empathy to foster positive user interactions.
- Monitor system performance and reported issues related to digital marketing tools providing feedback for continuous improvement.
- Support the digital marketing team during peak workload periods to guarantee uninterrupted advertising operations and timely campaign adjustments.
- Adhere to company policies on data security and privacy while handling sensitive customer and company information with discretion.
Qualifications
- Possess a minimum of one year experience in technical support roles with exposure to HTML coding and digital marketing tools such as Google AdWords.
- Demonstrate proficiency in MS Excel for data analysis and reporting with foundational prompt engineering capabilities to aid in automated customer interaction.
- Have a solid understanding of digital advertising concepts and basic web technologies reflecting a good grasp of backoffice helpdesk functions.
- Exhibit strong problem-solving skills and ability to communicate technical information effectively in a hybrid work model.
- Be comfortable working the day shift and operating within a hybrid work environment that combines remote and on-site duties.
- Commit to no travel requirements and flexibility to adapt to evolving technological and business needs.
- Show readiness to work collaboratively with multinational teams and multicultural customers in English language environments.
- Possession of detailed-oriented mindset and organizational skills to efficiently document and track support cases.
- Ability to learn and adapt quickly to new tools and processes related to prompt engineering enhancing helpdesk automation.
- Demonstrate passion for customer service and continuous personal and professional development within a dynamic multinational corporation.
- Understand compliance and ethical standards pertinent to handling customer data and digital marketing platforms.
- Have good interpersonal skills to smoothly interact with colleagues and customers ensuring effective information exchange.
- Maintain enthusiasm for supporting a global brands operational success and contributing to impactful customer experience service delivery.
Certifications Required
Certification in Google AdWords or digital marketing fundamentals is required.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
