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PE-CX-Backoffice Helpdesk

00070694771


Job Summary

Join our global team as a Backoffice Helpdesk professional leveraging foundational skills in HTML Google AdWords MS Excel and prompt engineering to support digital operations in a hybrid work environment during day shifts. Your role will drive efficient problem resolution and enhance user support capabilities directly contributing to our companys commitment to delivering seamless customer experience and operational excellence.


Responsibilities

  • Provide first-level support and troubleshooting for digital marketing and backoffice applications ensuring accurate execution of daily tasks.
  • Utilize HTML knowledge to assist in resolving customer queries related to web content formatting and technical adjustments.
  • Execute analysis and reporting tasks using MS Excel to enhance the accuracy and effectiveness of campaign data management.
  • Apply basic Google AdWords skills to support campaign monitoring and troubleshooting under guidance to optimize advertising deliverables.
  • Employ principles of prompt engineering to aid in crafting precise responses and automating repetitive inquiries improving helpdesk response time.
  • Maintain detailed logs of user issues and resolutions while escalating complex problems to specialized teams when necessary to ensure timely solutions.
  • Collaborate with cross-functional teams to ensure alignment of backoffice support activities with organizational goals and customer satisfaction standards.
  • Update knowledge base and support documentation to enhance self-service options for end-users and reduce incident resolution time.
  • Participate actively in process improvement initiatives aimed at increasing helpdesk efficiency and service quality.
  • Communicate clearly with diverse customer groups maintaining professionalism and empathy to foster positive user interactions.
  • Monitor system performance and reported issues related to digital marketing tools providing feedback for continuous improvement.
  • Support the digital marketing team during peak workload periods to guarantee uninterrupted advertising operations and timely campaign adjustments.
  • Adhere to company policies on data security and privacy while handling sensitive customer and company information with discretion.


Qualifications

  • Possess a minimum of one year experience in technical support roles with exposure to HTML coding and digital marketing tools such as Google AdWords.
  • Demonstrate proficiency in MS Excel for data analysis and reporting with foundational prompt engineering capabilities to aid in automated customer interaction.
  • Have a solid understanding of digital advertising concepts and basic web technologies reflecting a good grasp of backoffice helpdesk functions.
  • Exhibit strong problem-solving skills and ability to communicate technical information effectively in a hybrid work model.
  • Be comfortable working the day shift and operating within a hybrid work environment that combines remote and on-site duties.
  • Commit to no travel requirements and flexibility to adapt to evolving technological and business needs.
  • Show readiness to work collaboratively with multinational teams and multicultural customers in English language environments.
  • Possession of detailed-oriented mindset and organizational skills to efficiently document and track support cases.
  • Ability to learn and adapt quickly to new tools and processes related to prompt engineering enhancing helpdesk automation.
  • Demonstrate passion for customer service and continuous personal and professional development within a dynamic multinational corporation.
  • Understand compliance and ethical standards pertinent to handling customer data and digital marketing platforms.
  • Have good interpersonal skills to smoothly interact with colleagues and customers ensuring effective information exchange.
  • Maintain enthusiasm for supporting a global brands operational success and contributing to impactful customer experience service delivery.


Certifications Required

Certification in Google AdWords or digital marketing fundamentals is required.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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What I value most about working at Cognizant is the opportunity to innovate while delivering real business impact. My role allows me to combine strategy, technology, and collaboration across global teams, which makes every project meaningful. The support for continuous learning and innovation has been instrumental in my growth.
Beata Ogorzala Senior Event Manager
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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer
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Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
Laura Reynaud Lead Counsel
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When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.
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I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!
Lucas Hoffman Consultant

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