About the role
As a Program Analyst, you will make an impact by supporting critical business operations through data analysis, reporting, customer support, and process improvement initiatives. You will play a key role in ensuring data accuracy, operational efficiency, and effective communication across teams while helping drive successful program outcomes.
You will be a valued member of the operations team and work closely with business stakeholders, internal support teams, and cross-functional partners to maintain data integrity, resolve issues, and deliver actionable insights that support business objectives.
Work model
Location: Remote (United States)
Work Model: Remote
This is a fully remote position, allowing associates to work from their home office while collaborating closely with cross-functional teams, stakeholders, and business partners across multiple locations. Occasional travel may be required based on business needs.
The working arrangements for this role are accurate as of the date of posting and may be adjusted based on business or client requirements.
In this role, you will:
Provide operational and technical support to internal teams, ensuring timely issue resolution and delivering a high level of customer service.
Generate, maintain, and analyze reports that support business operations, performance tracking, and data-driven decision-making.
Review, validate, and monitor data to ensure accuracy, completeness, and compliance with established standards and procedures.
Manage enrollment-related reporting activities, ensuring data integrity and timely processing of information.
Support cross-functional projects and strategic initiatives by coordinating activities, tracking deliverables, and contributing to continuous improvement efforts.
Maintain accurate documentation, perform data entry activities, and track operational metrics to support program objectives.
Collaborate with stakeholders to identify process gaps, recommend solutions, and drive operational efficiencies.
Assist in the preparation of business reports, dashboards, and presentations for leadership and operational teams.
What you need to have to be considered
Experience in customer service, data entry, help desk support, operations, or a related business support role.
Strong attention to detail with the ability to manage, validate, and analyze large volumes of data accurately.
Proficiency in Microsoft Office applications, particularly Microsoft Excel, with experience in reporting and data analysis.
Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
Excellent verbal and written communication skills with a customer-focused approach.
Demonstrated problem-solving abilities and analytical thinking skills.
Ability to work independently while also collaborating effectively within a team environment.
Experience supporting operational processes, business reporting, or program administration activities.
These will help you stand out
Experience working with enrollment processes, customer operations, or business support functions.
Advanced Microsoft Excel skills, including PivotTables, formulas, and data analysis techniques.
Experience with reporting tools, dashboards, or business intelligence platforms.
Knowledge of process improvement methodologies and operational best practices.
Experience supporting cross-functional teams in a remote work environment.
Bachelor's degree in Business Administration, Information Systems, Analytics, or a related field.
Work Authorization
Cognizant will only consider applicants who are legally authorized to work in the United States without company sponsorship, now or in the future.
Why Cognizant?
At Cognizant, we're engineering modern businesses to improve everyday life. Our associates enjoy a collaborative environment, opportunities for continuous learning, and the ability to work on meaningful projects that drive innovation and business value for our clients.
We're excited to meet people who share our passion for operational excellence, customer service, and continuous improvement. Even if you don't meet every qualification listed, we encourage you to apply and showcase the unique experiences and skills you can bring to the role.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
