About the role
As a Program Analyst, you will make an impact by supporting critical business operations through data analysis, reporting, customer support, and process improvement initiatives. You will play a key role in ensuring data accuracy, operational efficiency, and effective communication across teams while helping drive successful program outcomes.
You will be a valued member of the operations team and work closely with business stakeholders, internal support teams, and cross-functional partners to maintain data integrity, resolve issues, and deliver actionable insights that support business objectives.
Work model
Location: Remote (United States)
Work Model: Remote
This is a fully remote position, allowing associates to work from their home office while collaborating closely with cross-functional teams, stakeholders, and business partners across multiple locations. Occasional travel may be required based on business needs.
The working arrangements for this role are accurate as of the date of posting and may be adjusted based on business or client requirements.
In this role, you will:
Provide operational and technical support to internal teams, ensuring timely issue resolution and delivering a high level of customer service.
Generate, maintain, and analyze reports that support business operations, performance tracking, and data-driven decision-making.
Review, validate, and monitor data to ensure accuracy, completeness, and compliance with established standards and procedures.
Manage enrollment-related reporting activities, ensuring data integrity and timely processing of information.
Support cross-functional projects and strategic initiatives by coordinating activities, tracking deliverables, and contributing to continuous improvement efforts.
Maintain accurate documentation, perform data entry activities, and track operational metrics to support program objectives.
Collaborate with stakeholders to identify process gaps, recommend solutions, and drive operational efficiencies.
Assist in the preparation of business reports, dashboards, and presentations for leadership and operational teams.
What you need to have to be considered
Experience in customer service, data entry, help desk support, operations, or a related business support role.
Strong attention to detail with the ability to manage, validate, and analyze large volumes of data accurately.
Proficiency in Microsoft Office applications, particularly Microsoft Excel, with experience in reporting and data analysis.
Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
Excellent verbal and written communication skills with a customer-focused approach.
Demonstrated problem-solving abilities and analytical thinking skills.
Ability to work independently while also collaborating effectively within a team environment.
Experience supporting operational processes, business reporting, or program administration activities.
These will help you stand out
Experience working with enrollment processes, customer operations, or business support functions.
Advanced Microsoft Excel skills, including PivotTables, formulas, and data analysis techniques.
Experience with reporting tools, dashboards, or business intelligence platforms.
Knowledge of process improvement methodologies and operational best practices.
Experience supporting cross-functional teams in a remote work environment.
Bachelor's degree in Business Administration, Information Systems, Analytics, or a related field.
Work Authorization
Cognizant will only consider applicants who are legally authorized to work in the United States without company sponsorship, now or in the future.
Why Cognizant?
At Cognizant, we're engineering modern businesses to improve everyday life. Our associates enjoy a collaborative environment, opportunities for continuous learning, and the ability to work on meaningful projects that drive innovation and business value for our clients.
We're excited to meet people who share our passion for operational excellence, customer service, and continuous improvement. Even if you don't meet every qualification listed, we encourage you to apply and showcase the unique experiences and skills you can bring to the role.
À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.
