Job Summary
Serve as a Sales and Support Specialist for demand role SPE Sales and Support 75OA19 by analyzing client data using MS Excel and SQL Server on Google Cloud and supporting AI enabled solutions on Google AI Platform Cursor and Claude Code to deliver accurate insights resolve issues quickly and enhance customer satisfaction in a hybrid work model.
Responsibilities
- Manage end to end sales support activities by tracking leads opportunities and renewals in structured logs to ensure consistent pipeline visibility and timely follow ups that improve conversion outcomes for the organization.
- Analyze customer usage data using MS Excel and SQL Server on Google Cloud to generate clear actionable insights that help sales teams prioritize accounts and tailor solution proposals for maximum value.
- Prepare detailed performance reports and dashboards using advanced MS Excel features including pivot tables and complex formulas to enable stakeholders to monitor key metrics and make informed commercial decisions.
- Design and run optimized SQL queries on SQL Server hosted in Google Cloud to validate customer data accuracy reconcile discrepancies and maintain high quality datasets for sales and support operations.
- Collaborate with cross functional teams including sales operations product and support to document business requirements and translate them into clear data specifications and support tasks.
- Implement scalable data workflows that integrate MS Excel datasets with SQL Server on Google Cloud to streamline recurring reporting tasks and reduce manual effort for the wider team.
- Utilize Google AI Platform to build and orchestrate predictive models that score prospects identify upsell opportunities and recommend next best actions for sales representatives.
- Apply context engineering techniques to structure prompts and data inputs for AI tools so that automated recommendations and summaries delivered through Google AI Platform Cursor and Claude Code remain accurate and relevant for customer scenarios.
- Develop and refine AI assisted support workflows using Cursor and Claude Code to draft responses knowledge articles and troubleshooting guides that accelerate resolution times and enhance customer experience.
- Document standard operating procedures for sales and support tasks including data validation steps usage of AI tools and escalation paths to ensure consistent execution across the hybrid team.
- Provide timely issue resolution for internal and external stakeholders by investigating data anomalies system errors and process gaps and by coordinating with technical teams where necessary.
- Support continuous improvement initiatives by capturing feedback on current tools processes and AI driven capabilities and proposing enhancements that align with company strategy and customer expectations.
- Train and guide peers and new team members on using MS Excel SQL Server on Google Cloud Google AI Platform Cursor and Claude Code to improve team productivity while maintaining compliance with company policies.
Qualifications
- Meet the experience requirement by bringing at least two years and up to four years of hands on work in sales operations sales support technical support or closely related analytical roles within a technology focused environment.
- Demonstrate strong technical skills with advanced MS Excel capabilities and practical experience writing and optimizing SQL queries on SQL Server deployed on Google Cloud to support sales and customer operations.
- Show proven experience using or willingness to quickly learn Google AI Platform Cursor and Claude Code to build AI assisted workflows for analytics reporting and customer support use cases.
- Bring domain familiarity with the tech sector such as software services cloud platforms or digital products with an understanding of how sales and support processes operate in technology organizations.
- Offer good to have exposure to additional domain areas like software as a service digital transformation or enterprise solutions which can enhance effectiveness in understanding diverse client contexts.
- Work effectively in a hybrid work model by demonstrating strong self management communication and collaboration skills that ensure consistent delivery regardless of working from office or remote locations.
- Be available to operate in day shift schedules while maintaining flexibility to support critical business activities during overlapping time windows with customers and internal stakeholders.
- Confirm that the role does not require business travel and be prepared to leverage virtual collaboration tools and remote engagement methods for all customer and internal interactions.
- Communicate fluently in spoken and written English and adapt communication style to diverse audiences including sales teams technical partners and customer contacts.
- Value continuous learning by staying updated on evolving capabilities in Google Cloud data tools AI platforms context engineering practices and emerging techniques relevant to sales and support analytics.
Certifications Required
Google Cloud Certified Professional Data Engineer or equivalent certification focused on data and analytics on Google Cloud
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
