SPE-Sales & Support

Job Summary

Serve as a Sales and Support Specialist for demand role SPE Sales and Support 75OA19 by analyzing client data using MS Excel and SQL Server on Google Cloud and supporting AI enabled solutions on Google AI Platform Cursor and Claude Code to deliver accurate insights resolve issues quickly and enhance customer satisfaction in a hybrid work model.

Responsibilities

• Manage end to end sales support activities by tracking leads opportunities and renewals in structured logs to ensure consistent pipeline visibility and timely follow ups that improve conversion outcomes for the organization.
• Analyze customer usage data using MS Excel and SQL Server on Google Cloud to generate clear actionable insights that help sales teams prioritize accounts and tailor solution proposals for maximum value.
• Prepare detailed performance reports and dashboards using advanced MS Excel features including pivot tables and complex formulas to enable stakeholders to monitor key metrics and make informed commercial decisions.
• Design and run optimized SQL queries on SQL Server hosted in Google Cloud to validate customer data accuracy reconcile discrepancies and maintain high quality datasets for sales and support operations.
• Collaborate with cross functional teams including sales operations product and support to document business requirements and translate them into clear data specifications and support tasks.
• Implement scalable data workflows that integrate MS Excel datasets with SQL Server on Google Cloud to streamline recurring reporting tasks and reduce manual effort for the wider team.
• Utilize Google AI Platform to build and orchestrate predictive models that score prospects identify upsell opportunities and recommend next best actions for sales representatives.
• Apply context engineering techniques to structure prompts and data inputs for AI tools so that automated recommendations and summaries delivered through Google AI Platform Cursor and Claude Code remain accurate and relevant for customer scenarios.
• Develop and refine AI assisted support workflows using Cursor and Claude Code to draft responses knowledge articles and troubleshooting guides that accelerate resolution times and enhance customer experience.
• Document standard operating procedures for sales and support tasks including data validation steps usage of AI tools and escalation paths to ensure consistent execution across the hybrid team.
• Provide timely issue resolution for internal and external stakeholders by investigating data anomalies system errors and process gaps and by coordinating with technical teams where necessary.
• Support continuous improvement initiatives by capturing feedback on current tools processes and AI driven capabilities and proposing enhancements that align with company strategy and customer expectations.
• Train and guide peers and new team members on using MS Excel SQL Server on Google Cloud Google AI Platform Cursor and Claude Code to improve team productivity while maintaining compliance with company policies.

Qualifications

• Meet the experience requirement by bringing at least two years and up to four years of hands on work in sales operations sales support technical support or closely related analytical roles within a technology focused environment.
• Demonstrate strong technical skills with advanced MS Excel capabilities and practical experience writing and optimizing SQL queries on SQL Server deployed on Google Cloud to support sales and customer operations.
• Show proven experience using or willingness to quickly learn Google AI Platform Cursor and Claude Code to build AI assisted workflows for analytics reporting and customer support use cases.
• Bring domain familiarity with the tech sector such as software services cloud platforms or digital products with an understanding of how sales and support processes operate in technology organizations.
• Offer good to have exposure to additional domain areas like software as a service digital transformation or enterprise solutions which can enhance effectiveness in understanding diverse client contexts.
• Work effectively in a hybrid work model by demonstrating strong self management communication and collaboration skills that ensure consistent delivery regardless of working from office or remote locations.
• Be available to operate in day shift schedules while maintaining flexibility to support critical business activities during overlapping time windows with customers and internal stakeholders.
• Confirm that the role does not require business travel and be prepared to leverage virtual collaboration tools and remote engagement methods for all customer and internal interactions.
• Communicate fluently in spoken and written English and adapt communication style to diverse audiences including sales teams technical partners and customer contacts.
• Value continuous learning by staying updated on evolving capabilities in Google Cloud data tools AI platforms context engineering practices and emerging techniques relevant to sales and support analytics.

Certifications Required

Google Cloud Certified Professional Data Engineer or equivalent certification focused on data and analytics on Google Cloud

À savoir avant de postuler

• Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
• Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
• L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
• Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
• Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
• Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.

À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.