Skip to main content

SPE-Sales & Support

00070723671


Job Summary

Serve as a Sales and Support Specialist for demand role SPE Sales and Support 75OA19 by analyzing client data using MS Excel and SQL Server on Google Cloud and supporting AI enabled solutions on Google AI Platform Cursor and Claude Code to deliver accurate insights resolve issues quickly and enhance customer satisfaction in a hybrid work model.


Responsibilities

  • Manage end to end sales support activities by tracking leads opportunities and renewals in structured logs to ensure consistent pipeline visibility and timely follow ups that improve conversion outcomes for the organization.
  • Analyze customer usage data using MS Excel and SQL Server on Google Cloud to generate clear actionable insights that help sales teams prioritize accounts and tailor solution proposals for maximum value.
  • Prepare detailed performance reports and dashboards using advanced MS Excel features including pivot tables and complex formulas to enable stakeholders to monitor key metrics and make informed commercial decisions.
  • Design and run optimized SQL queries on SQL Server hosted in Google Cloud to validate customer data accuracy reconcile discrepancies and maintain high quality datasets for sales and support operations.
  • Collaborate with cross functional teams including sales operations product and support to document business requirements and translate them into clear data specifications and support tasks.
  • Implement scalable data workflows that integrate MS Excel datasets with SQL Server on Google Cloud to streamline recurring reporting tasks and reduce manual effort for the wider team.
  • Utilize Google AI Platform to build and orchestrate predictive models that score prospects identify upsell opportunities and recommend next best actions for sales representatives.
  • Apply context engineering techniques to structure prompts and data inputs for AI tools so that automated recommendations and summaries delivered through Google AI Platform Cursor and Claude Code remain accurate and relevant for customer scenarios.
  • Develop and refine AI assisted support workflows using Cursor and Claude Code to draft responses knowledge articles and troubleshooting guides that accelerate resolution times and enhance customer experience.
  • Document standard operating procedures for sales and support tasks including data validation steps usage of AI tools and escalation paths to ensure consistent execution across the hybrid team.
  • Provide timely issue resolution for internal and external stakeholders by investigating data anomalies system errors and process gaps and by coordinating with technical teams where necessary.
  • Support continuous improvement initiatives by capturing feedback on current tools processes and AI driven capabilities and proposing enhancements that align with company strategy and customer expectations.
  • Train and guide peers and new team members on using MS Excel SQL Server on Google Cloud Google AI Platform Cursor and Claude Code to improve team productivity while maintaining compliance with company policies.


Qualifications

  • Meet the experience requirement by bringing at least two years and up to four years of hands on work in sales operations sales support technical support or closely related analytical roles within a technology focused environment.
  • Demonstrate strong technical skills with advanced MS Excel capabilities and practical experience writing and optimizing SQL queries on SQL Server deployed on Google Cloud to support sales and customer operations.
  • Show proven experience using or willingness to quickly learn Google AI Platform Cursor and Claude Code to build AI assisted workflows for analytics reporting and customer support use cases.
  • Bring domain familiarity with the tech sector such as software services cloud platforms or digital products with an understanding of how sales and support processes operate in technology organizations.
  • Offer good to have exposure to additional domain areas like software as a service digital transformation or enterprise solutions which can enhance effectiveness in understanding diverse client contexts.
  • Work effectively in a hybrid work model by demonstrating strong self management communication and collaboration skills that ensure consistent delivery regardless of working from office or remote locations.
  • Be available to operate in day shift schedules while maintaining flexibility to support critical business activities during overlapping time windows with customers and internal stakeholders.
  • Confirm that the role does not require business travel and be prepared to leverage virtual collaboration tools and remote engagement methods for all customer and internal interactions.
  • Communicate fluently in spoken and written English and adapt communication style to diverse audiences including sales teams technical partners and customer contacts.
  • Value continuous learning by staying updated on evolving capabilities in Google Cloud data tools AI platforms context engineering practices and emerging techniques relevant to sales and support analytics.


Certifications Required

Google Cloud Certified Professional Data Engineer or equivalent certification focused on data and analytics on Google Cloud

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

a blue line drawing of a plant with leaves

Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

Stay Healthy Midnight Blue RGB

Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

Build The Career You Want Midnight Blue RGB

Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

Making A Meaningful Impact Midnight Blue RGB

Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

a person sitting at a desk typing on a laptop

Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

a person holding a tablet and talking on the phone

Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

a person and person standing in front of a window

Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

a group of people sitting around a table

Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

APJ Dez
Cognizant has given me the opportunity to thrive as a leader and as a person. The culture of recognition, the great benefits and the sense of community motivate me, and I strive to give my best every day.
Decree Olam Team Leader - Intuitive Operations & Automation
a person in a blue jacket
Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer
a person in a green shirt
I have the privilege of working with an amazing, diverse team with loads of international experience. It’s inspiring when we all bring our different thinking, skills and experience together to deliver great things.
Kate Wilson Technology Consulting Manager

Haven't yet found the right opportunity?

Get the latest updates on job opportunities, recruitment events and company news—tailored just for you!

Be in the know