Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
The Hands & Feet Support Engineer is responsible for providing on-site IT support for corporate office infrastructure and end-user environments. The role serves as the physical extension of remote support teams, assisting with hardware deployment, workstation support, conference room technology, network connectivity, and office IT operations to ensure seamless day-to-day business activities.
About Cognizant’s CIS Practice:
Cognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.
In this role, you will:
- Provide deskside support for employees on hardware, peripheral, and connectivity issues.
- Install, configure, relocate, and decommission desktops, laptops, monitors, printers, and other end-user devices.
- Support meeting rooms, video conferencing systems, and collaboration tools before and during business meetings.
- Assist with office moves, workstation setup, and asset deployment activities.
- Troubleshoot basic network connectivity issues, including LAN, Wi-Fi, docking stations, and IP phones.
- Coordinate with remote infrastructure, network, and application support teams for incident resolution.
- Perform physical checks and troubleshooting of IT equipment in office communication rooms and network closets.
- Support hardware replacements, warranty repairs, and vendor coordination.
- Maintain inventory records, asset tracking, and equipment storage areas.
- Execute IT-related requests, incidents, and changes in accordance with established SLAs and processes.
- Provide regular updates and maintain accurate ticket documentation in ServiceNow or equivalent ITSM tools.
- Assist in onboarding and offboarding activities, including equipment provisioning and collection.
What you’ll need to succeed:
- 2-5 years of experience in IT End User Computing, Desktop Support, or Field Support.
- Strong knowledge of Windows operating systems, Microsoft 365, Outlook, Teams, and Office applications.
- Experience troubleshooting laptops, desktops, printers, mobile devices, and peripherals.
- Basic understanding of networking concepts, including LAN, Wi-Fi, TCP/IP, and VPN.
- Experience supporting audio/video conferencing systems and meeting room technologies.
- Familiarity with ticketing tools such as ServiceNow, Remedy, or Jira.
- Strong customer service, communication, and coordination skills.
Preferred Qualifications
- Certifications such as Microsoft, CompTIA A+, ITIL, or equivalent.
- Experience supporting corporate office environments with 100+ users.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Annual compensation between $79,000-$92,500 is being offered for the role. Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
