Job Summary
This entry level role in policy servicing supports core operations for property and casualty insurance clients by handling documentation data updates and service requests with strong English communication and MS Office skills. The role operates fully from office in night shift focusing on accuracy timely turnaround and high quality service delivery to help maintain reliable insurance coverage for customers.
Responsibilities
Handle daily policy servicing activities including data entry document preparation and status updates using MS Office tools to maintain accurate insurance records and reliable operational tracking.Process policy endorsements and basic changes such as contact details and coverage updates with careful validation of inputs to reduce errors and protect customer interests.Respond to internal stakeholder queries in clear English through email and calls to ensure smooth coordination between operations teams and consistent service standards.Review policy information renewal data and service requests to identify discrepancies or missing details and escalate issues promptly for correction and risk mitigation.Maintain organized digital folders trackers and logs in MS Office to enable transparent audit trails and easy retrieval of policy servicing information.Prepare simple reports and status summaries in spreadsheets and presentations to support supervisors in monitoring workload distribution and process performance.Follow defined workflows quality checklists and compliance guidelines in policy servicing to support regulatory adherence and organizational risk control.Coordinate with cross functional colleagues during night shift to ensure uninterrupted service delivery for global clients and timely completion of daily targets.Participate in training sessions focused on policy servicing processes MS Office proficiency and communication effectiveness to continually improve operational capability.Support process improvement initiatives by providing feedback on recurring issues and suggesting practical enhancements that simplify tasks and improve turnaround time.Adhere strictly to work from office requirements including punctual attendance and shift discipline to support dependable coverage for night operations.Maintain high standards of customer centricity in all servicing actions by focusing on accuracy clarity and responsiveness to help strengthen trust in insurance services.Contribute to team goals by cooperating on shared tasks balancing workload and maintaining a professional approach that supports sustainable growth for the organization and societal protection through reliable insurance services.
Qualifications
Demonstrate strong spoken and written English skills to handle policy servicing communication with clarity and professionalism across internal stakeholders.Apply solid MS Office proficiency in word processing spreadsheets and presentations to manage data produce reports and support operational documentation needs.Exhibit basic analytical ability to interpret policy data identify inconsistencies and support accurate servicing outcomes that reduce potential administrative risk.Show willingness to learn concepts of property and casualty insurance to better understand policy structures coverage types and customer impact where domain exposure is available.Adapt effectively to night shift work from office environment by managing energy focus and time to maintain consistent performance throughout scheduled hours.Demonstrate attention to detail and process discipline to follow checklists comply with guidelines and ensure high quality delivery in every servicing task.Display collaborative working style and professional communication to integrate smoothly with team members and contribute to efficient and supportive work culture.
Certifications Required
Preferred certifications include MS Office Specialist and foundational insurance certification such as INS or equivalent.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
