Job Summary
This entry level role in policy servicing supports core operations for property and casualty insurance clients by handling documentation data updates and service requests with strong English communication and MS Office skills. The role operates fully from office in night shift focusing on accuracy timely turnaround and high quality service delivery to help maintain reliable insurance coverage for customers.
Responsibilities
Handle daily policy servicing activities including data entry document preparation and status updates using MS Office tools to maintain accurate insurance records and reliable operational tracking.Process policy endorsements and basic changes such as contact details and coverage updates with careful validation of inputs to reduce errors and protect customer interests.Respond to internal stakeholder queries in clear English through email and calls to ensure smooth coordination between operations teams and consistent service standards.Review policy information renewal data and service requests to identify discrepancies or missing details and escalate issues promptly for correction and risk mitigation.Maintain organized digital folders trackers and logs in MS Office to enable transparent audit trails and easy retrieval of policy servicing information.Prepare simple reports and status summaries in spreadsheets and presentations to support supervisors in monitoring workload distribution and process performance.Follow defined workflows quality checklists and compliance guidelines in policy servicing to support regulatory adherence and organizational risk control.Coordinate with cross functional colleagues during night shift to ensure uninterrupted service delivery for global clients and timely completion of daily targets.Participate in training sessions focused on policy servicing processes MS Office proficiency and communication effectiveness to continually improve operational capability.Support process improvement initiatives by providing feedback on recurring issues and suggesting practical enhancements that simplify tasks and improve turnaround time.Adhere strictly to work from office requirements including punctual attendance and shift discipline to support dependable coverage for night operations.Maintain high standards of customer centricity in all servicing actions by focusing on accuracy clarity and responsiveness to help strengthen trust in insurance services.Contribute to team goals by cooperating on shared tasks balancing workload and maintaining a professional approach that supports sustainable growth for the organization and societal protection through reliable insurance services.
Qualifications
Demonstrate strong spoken and written English skills to handle policy servicing communication with clarity and professionalism across internal stakeholders.Apply solid MS Office proficiency in word processing spreadsheets and presentations to manage data produce reports and support operational documentation needs.Exhibit basic analytical ability to interpret policy data identify inconsistencies and support accurate servicing outcomes that reduce potential administrative risk.Show willingness to learn concepts of property and casualty insurance to better understand policy structures coverage types and customer impact where domain exposure is available.Adapt effectively to night shift work from office environment by managing energy focus and time to maintain consistent performance throughout scheduled hours.Demonstrate attention to detail and process discipline to follow checklists comply with guidelines and ensure high quality delivery in every servicing task.Display collaborative working style and professional communication to integrate smoothly with team members and contribute to efficient and supportive work culture.
Certifications Required
Preferred certifications include MS Office Specialist and foundational insurance certification such as INS or equivalent.
À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.
