Job Summary
This entry level role in policy servicing supports core operations for property and casualty insurance clients by handling documentation data updates and service requests with strong English communication and MS Office skills. The role operates fully from office in night shift focusing on accuracy timely turnaround and high quality service delivery to help maintain reliable insurance coverage for customers.
Responsibilities
Handle daily policy servicing activities including data entry document preparation and status updates using MS Office tools to maintain accurate insurance records and reliable operational tracking.Process policy endorsements and basic changes such as contact details and coverage updates with careful validation of inputs to reduce errors and protect customer interests.Respond to internal stakeholder queries in clear English through email and calls to ensure smooth coordination between operations teams and consistent service standards.Review policy information renewal data and service requests to identify discrepancies or missing details and escalate issues promptly for correction and risk mitigation.Maintain organized digital folders trackers and logs in MS Office to enable transparent audit trails and easy retrieval of policy servicing information.Prepare simple reports and status summaries in spreadsheets and presentations to support supervisors in monitoring workload distribution and process performance.Follow defined workflows quality checklists and compliance guidelines in policy servicing to support regulatory adherence and organizational risk control.Coordinate with cross functional colleagues during night shift to ensure uninterrupted service delivery for global clients and timely completion of daily targets.Participate in training sessions focused on policy servicing processes MS Office proficiency and communication effectiveness to continually improve operational capability.Support process improvement initiatives by providing feedback on recurring issues and suggesting practical enhancements that simplify tasks and improve turnaround time.Adhere strictly to work from office requirements including punctual attendance and shift discipline to support dependable coverage for night operations.Maintain high standards of customer centricity in all servicing actions by focusing on accuracy clarity and responsiveness to help strengthen trust in insurance services.Contribute to team goals by cooperating on shared tasks balancing workload and maintaining a professional approach that supports sustainable growth for the organization and societal protection through reliable insurance services.
Qualifications
Demonstrate strong spoken and written English skills to handle policy servicing communication with clarity and professionalism across internal stakeholders.Apply solid MS Office proficiency in word processing spreadsheets and presentations to manage data produce reports and support operational documentation needs.Exhibit basic analytical ability to interpret policy data identify inconsistencies and support accurate servicing outcomes that reduce potential administrative risk.Show willingness to learn concepts of property and casualty insurance to better understand policy structures coverage types and customer impact where domain exposure is available.Adapt effectively to night shift work from office environment by managing energy focus and time to maintain consistent performance throughout scheduled hours.Demonstrate attention to detail and process discipline to follow checklists comply with guidelines and ensure high quality delivery in every servicing task.Display collaborative working style and professional communication to integrate smoothly with team members and contribute to efficient and supportive work culture.
Certifications Required
Preferred certifications include MS Office Specialist and foundational insurance certification such as INS or equivalent.
Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
