About the role
As an IT Field / Desktop Support Engineer, you will make an impact by delivering hands-on remote and deskside technical support that keeps Newmont's end users productive and connected. You will be a valued member of the IT Service Delivery – End User Computing team and work collaboratively with the IT Service Delivery Manager / Team Lead and site-based stakeholders across approved Newmont locations.
In this role, you will:
- Provide remote and deskside support to authorized users for incidents, service requests, and information requests, resolving issues in line with agreed service levels
- Provision, image, and deploy workstations for joiners, leavers, and movers, and manage the add/removal of workstations to/from Active Directory
- Administer core end-user services including email, Wi-Fi, printing/scanning, application deployment, and access to network resources such as O365, file shares, and printers
- Support and install desktop computing hardware and peripherals — including Windows and Mac desktops/laptops, monitors, mobile devices, printers, and scanners — alongside associated endpoint security solutions
- Manage warranty and non-warranty hardware, maintain stock levels at key sites, and provide VIP support in line with agreed processes
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position located in Perth, WA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- Strong working knowledge of O365 Suites
- Strong understanding of virtual desktop services (e.g., Citrix/Microsoft)
- Good working knowledge of technology in meeting spaces (e.g., wall-mounted screens, projectors, IP phones, video conferencing devices)
These will help you stand out
- Good end-user interaction and customer service skills
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
