About the role
As an IT Field / Desktop Support Engineer, you will make an impact by delivering hands-on remote and deskside technical support that keeps Newmont's end users productive and connected. You will be a valued member of the IT Service Delivery – End User Computing team and work collaboratively with the IT Service Delivery Manager / Team Lead and site-based stakeholders across approved Newmont locations.
In this role, you will:
- Provide remote and deskside support to authorized users for incidents, service requests, and information requests, resolving issues in line with agreed service levels
- Provision, image, and deploy workstations for joiners, leavers, and movers, and manage the add/removal of workstations to/from Active Directory
- Administer core end-user services including email, Wi-Fi, printing/scanning, application deployment, and access to network resources such as O365, file shares, and printers
- Support and install desktop computing hardware and peripherals — including Windows and Mac desktops/laptops, monitors, mobile devices, printers, and scanners — alongside associated endpoint security solutions
- Manage warranty and non-warranty hardware, maintain stock levels at key sites, and provide VIP support in line with agreed processes
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position located in Perth, WA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- Strong working knowledge of O365 Suites
- Strong understanding of virtual desktop services (e.g., Citrix/Microsoft)
- Good working knowledge of technology in meeting spaces (e.g., wall-mounted screens, projectors, IP phones, video conferencing devices)
These will help you stand out
- Good end-user interaction and customer service skills
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
