Job Role Overview
The Salesforce Marketing Cloud (SFMC) Support Engineer is responsible for supporting and maintaining SFMC platforms, delivering campaign execution, and ensuring high-quality implementation across Journey Builder, Automation Studio, Data Extensions, and Cloud Pages. The role requires strong technical expertise, hands-on execution, and testing support across marketing automation workflows.
Job Description
1. Campaign & Journey Execution (Journey Builder)
i. Design, build, and support customer journeys using Journey Builder
ii. Configure entry sources, decision splits, and engagement activities
iii. Troubleshoot journey issues and optimize customer engagement flows
iv. Validate journey logic and ensure accurate audience targeting
2. Automation & Data Processing (Automation Studio)
i. Develop and manage automated workflows for data import, extraction, and segmentation
ii. Schedule and monitor automation jobs to ensure timely execution
iii. Troubleshoot automation failures and performance issues
iv. Support campaign readiness through data preparation and automation pipelines
3. Data Management (Data Extensions)
i. Design and maintain Data Extensions, including relational data models
ii. Develop SQL queries for segmentation, filtering, and audience targeting
iii. Ensure data quality, validation, and governance compliance
iv. Support data integration with external systems and upstream/downstream platforms
4. Cloud Page & Content Development
i. Develop and maintain Cloud Pages according to business requirements
ii. Utilize AMPscript, SSJS, HTML, and CSS for dynamic content development
iii. Support event-triggered communications and dynamic customer interactions
iv. Ensure responsive design and cross-device compatibility
5. Testing & Deployment Support
i. Perform end-to-end testing for journeys, automations, and cloud pages
ii. Validate campaign execution, links, tracking, and personalization logic
iii. Support User Acceptance Testing (UAT) and production deployment activities
iv. Identify defects and coordinate resolution with development and business teams
6. Production Support & Issue Resolution
i. Provide L2/L3 support for SFMC platform incidents and service requests
ii. Troubleshoot campaign failures, data discrepancies, and integration issues
iii. Monitor system performance and ensure SLA compliance
iv. Maintain documentation and knowledge base
7. Stakeholder Collaboration & Governance
i. Work closely with marketing teams, business stakeholders, and external vendors
ii. Ensure assigned tasks are delivered within agreed timeline
iii. Support campaign implementation, go-live and BAU support
iv. Follow templates and best practices as shared by client
v. Ensure compliance with data governance, privacy, and marketing standards
vi. Communicate status, risks, and improvements effectively
Job Requirements
1. Bachelor degree or above
2. 5+ years of hands-on experience in Salesforce Marketing Cloud platforms including journey builder, automation studio, data extensions and SQL, cloud pages and cross -channel campaigns (email, SMS, push)
3. Strong understanding of campaign lifecycle and marketing automation
4. Strong analytical and problem solving skills
5. Experience in project implementation, UAT and deployment processes
6. Good communication skills and stakeholder engagement skills
7. Language: English is a must, knowing additional language like Mandarin/Cantonese is good to have
8. Ability to work independently and collaboratively in a fast-paced environment
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
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Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
