Field Services Engineer
Location: Zurich, Switzerland (The Circle Zurich)
Employment Type: Full-time
The Opportunity
Are you passionate about technology and providing exceptional end-user support? We are looking for an experienced End User Computing / Field Services Engineer to join our team in Switzerland. In this role, you will be responsible for supporting workplace technology, troubleshooting complex issues, managing hardware inventory, and ensuring a seamless end-user experience across the organization.
This is an exciting opportunity for a hands-on IT professional who enjoys working directly with users, solving technical challenges, and supporting modern workplace environments.
Key Responsibilities
- Install, configure, and maintain hardware and software components to ensure optimal usability for end users.
- Troubleshoot and resolve hardware and software issues for Windows workstations and mobile devices.
- Provide mobility support and device management services.
- Utilize practitioner-level knowledge of SCCM 2012 and Microsoft 365 (O365).
- Perform remote application installations and management using command-line tools and scripting methods.
- Diagnose, repair, and replace faulty hardware, including laptops, desktops, and iPads.
- Perform system upgrades and ensure compliance with client technology standards.
- Install, configure, and maintain antivirus software and endpoint security solutions.
- Conduct testing and evaluation of new hardware and software solutions.
- Serve as the first point of contact for users regarding incidents, requests, and ticket management.
- Manage daily ticket queues and support service level commitments.
- Build effective relationships with end users, colleagues, and stakeholders across departments.
- Manage hardware inventory, forecast future requirements, and coordinate equipment procurement.
- Track vendor shipments and monitor delivery timelines.
- Support basic networking activities, including:
- Rack and stack network devices
- Power readings and hardware checks
- Network cable testing
- Hardware reboots
- Participation in maintenance windows and power shutdown activities
Required Skills & Experience
- Proven experience in End User Computing and Field Services support environments.
- Strong experience supporting Windows operating systems and desktop environments.
- Practitioner-level knowledge of SCCM 2012.
- Strong understanding of Microsoft 365 (O365).
- Experience with hardware break-fix and desktop/laptop lifecycle management.
- Familiarity with ITSM and ticketing tools.
- Experience managing mobile devices and workplace technologies.
- Knowledge of inventory and asset management processes.
- Basic networking skills and troubleshooting capabilities.
- Excellent customer service and communication skills.
- Ability to work independently and manage multiple priorities.
Language Requirements
- Fluency in German and English (reading, writing, and speaking) is mandatory.
What We Offer
We believe in creating an environment where you can thrive professionally and personally. Here's what you can expect:
- 25 days paid vacation per year
Health Insurance Allowance
- Annual Performance Bonus to reward your impact
- A collaborative, international work culture with opportunities for continuous learning and growth
- Access to training and professional development programs
- Exposure to global clients and innovative technologies
- Supportive and inclusive work environment
- Career progression opportunities within a growing international organization
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
