Field Services Engineer
Location: Zurich, Switzerland (The Circle Zurich)
Employment Type: Full-time
The Opportunity
Are you passionate about technology and providing exceptional end-user support? We are looking for an experienced End User Computing / Field Services Engineer to join our team in Switzerland. In this role, you will be responsible for supporting workplace technology, troubleshooting complex issues, managing hardware inventory, and ensuring a seamless end-user experience across the organization.
This is an exciting opportunity for a hands-on IT professional who enjoys working directly with users, solving technical challenges, and supporting modern workplace environments.
Key Responsibilities
- Install, configure, and maintain hardware and software components to ensure optimal usability for end users.
- Troubleshoot and resolve hardware and software issues for Windows workstations and mobile devices.
- Provide mobility support and device management services.
- Utilize practitioner-level knowledge of SCCM 2012 and Microsoft 365 (O365).
- Perform remote application installations and management using command-line tools and scripting methods.
- Diagnose, repair, and replace faulty hardware, including laptops, desktops, and iPads.
- Perform system upgrades and ensure compliance with client technology standards.
- Install, configure, and maintain antivirus software and endpoint security solutions.
- Conduct testing and evaluation of new hardware and software solutions.
- Serve as the first point of contact for users regarding incidents, requests, and ticket management.
- Manage daily ticket queues and support service level commitments.
- Build effective relationships with end users, colleagues, and stakeholders across departments.
- Manage hardware inventory, forecast future requirements, and coordinate equipment procurement.
- Track vendor shipments and monitor delivery timelines.
- Support basic networking activities, including:
- Rack and stack network devices
- Power readings and hardware checks
- Network cable testing
- Hardware reboots
- Participation in maintenance windows and power shutdown activities
Required Skills & Experience
- Proven experience in End User Computing and Field Services support environments.
- Strong experience supporting Windows operating systems and desktop environments.
- Practitioner-level knowledge of SCCM 2012.
- Strong understanding of Microsoft 365 (O365).
- Experience with hardware break-fix and desktop/laptop lifecycle management.
- Familiarity with ITSM and ticketing tools.
- Experience managing mobile devices and workplace technologies.
- Knowledge of inventory and asset management processes.
- Basic networking skills and troubleshooting capabilities.
- Excellent customer service and communication skills.
- Ability to work independently and manage multiple priorities.
Language Requirements
- Fluency in German and English (reading, writing, and speaking) is mandatory.
What We Offer
We believe in creating an environment where you can thrive professionally and personally. Here's what you can expect:
- 25 days paid vacation per year
Health Insurance Allowance
- Annual Performance Bonus to reward your impact
- A collaborative, international work culture with opportunities for continuous learning and growth
- Access to training and professional development programs
- Exposure to global clients and innovative technologies
- Supportive and inclusive work environment
- Career progression opportunities within a growing international organization
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
