Field Services Engineer
Location: Zurich, Switzerland (The Circle Zurich)
Employment Type: Full-time
The Opportunity
Are you passionate about technology and providing exceptional end-user support? We are looking for an experienced End User Computing / Field Services Engineer to join our team in Switzerland. In this role, you will be responsible for supporting workplace technology, troubleshooting complex issues, managing hardware inventory, and ensuring a seamless end-user experience across the organization.
This is an exciting opportunity for a hands-on IT professional who enjoys working directly with users, solving technical challenges, and supporting modern workplace environments.
Key Responsibilities
- Install, configure, and maintain hardware and software components to ensure optimal usability for end users.
- Troubleshoot and resolve hardware and software issues for Windows workstations and mobile devices.
- Provide mobility support and device management services.
- Utilize practitioner-level knowledge of SCCM 2012 and Microsoft 365 (O365).
- Perform remote application installations and management using command-line tools and scripting methods.
- Diagnose, repair, and replace faulty hardware, including laptops, desktops, and iPads.
- Perform system upgrades and ensure compliance with client technology standards.
- Install, configure, and maintain antivirus software and endpoint security solutions.
- Conduct testing and evaluation of new hardware and software solutions.
- Serve as the first point of contact for users regarding incidents, requests, and ticket management.
- Manage daily ticket queues and support service level commitments.
- Build effective relationships with end users, colleagues, and stakeholders across departments.
- Manage hardware inventory, forecast future requirements, and coordinate equipment procurement.
- Track vendor shipments and monitor delivery timelines.
- Support basic networking activities, including:
- Rack and stack network devices
- Power readings and hardware checks
- Network cable testing
- Hardware reboots
- Participation in maintenance windows and power shutdown activities
Required Skills & Experience
- Proven experience in End User Computing and Field Services support environments.
- Strong experience supporting Windows operating systems and desktop environments.
- Practitioner-level knowledge of SCCM 2012.
- Strong understanding of Microsoft 365 (O365).
- Experience with hardware break-fix and desktop/laptop lifecycle management.
- Familiarity with ITSM and ticketing tools.
- Experience managing mobile devices and workplace technologies.
- Knowledge of inventory and asset management processes.
- Basic networking skills and troubleshooting capabilities.
- Excellent customer service and communication skills.
- Ability to work independently and manage multiple priorities.
Language Requirements
- Fluency in German and English (reading, writing, and speaking) is mandatory.
What We Offer
We believe in creating an environment where you can thrive professionally and personally. Here's what you can expect:
- 25 days paid vacation per year
Health Insurance Allowance
- Annual Performance Bonus to reward your impact
- A collaborative, international work culture with opportunities for continuous learning and growth
- Access to training and professional development programs
- Exposure to global clients and innovative technologies
- Supportive and inclusive work environment
- Career progression opportunities within a growing international organization
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
