About the Role
We are looking for an experienced, client-facing techno-functional professional to support the global build and regional rollout of a leading pharmaceutical client’s Veeva Vault CRM application. You will work closely with the Veeva Professional Services team and the client’s Product Leads to prioritize sprints and deliver the Core template along with customized applications. You will then help deploy it across markets and organizations in LATAM, EURAM, and APAC. As Application Delivery Manager, you will be a trusted day-to-day contact for client stakeholders, application squads, and market teams, helping ensure a smooth and aligned deployment.
Key Responsibilities
Client Engagement and Relationship Management
- Serve as a primary point of contact for client business and technology stakeholders, building trusted relationships and maintaining regular communication on progress, risks, and priorities.
- Understand client business needs and translate them into clear application and integration requirements.
- Present delivery updates, plans, and recommendations to client leadership and working teams with clarity and confidence.
- Manage client expectations on scope, timelines, and dependencies, and escalate risks early with proposed solutions.
Global Build and Delivery
- Drive the global build of the Vault CRM application in collaboration with the Veeva Professional Services team.
- Partner with the client’s Product Leads to prioritize sprints and manage delivery for the Core product and customized applications.
- Define and deploy the Vault CRM application to markets, tailored from the Core template for each region and subsequently for all Orgs across LATAM, EURAM, and APAC.
Stakeholder and Market Coordination
- Act as Application Delivery Manager and liaison across stakeholders, ensuring all stakeholders and systems are aligned on deployment.
- Serve as the regional point of contact for market needs related to the application and real-time integration patterns in Vault.
- Run market-facing discussions to gather feedback, identify localization requirements, and support the expansion of business presence.
Integration and Squad Coordination
- Work through challenges with upstream and downstream application squads across the application and integration tracks.
- Align with the Global E2E Lead and the Veeva team on the SIT and UAT plans and the final cutover strategy for the Vault application across Orgs.
Team Coordination and Go-Live Support
- Support and coordinate delivery teams, ensuring SIT and UAT activities are aligned and the application transitions seamlessly into production.
- Work with client users and market teams during UAT, cutover, and hypercare to ensure a smooth handover and user adoption.
Required Qualifications
- 10 to 12 years of techno-functional experience delivering CRM implementations on Veeva CRM / Vault CRM.
- Hands-on experience in configuration and customization.
- Proven experience on the Vault platform, including Vault PromoMats, Vault CRM, and Vault Clinical.
- Completion of at least two to three global implementations on Vault as a platform.
- Demonstrated experience in client-facing delivery roles, with strong stakeholder and expectation management skills.
- Strong experience coordinating across global and regional stakeholders, vendors, and delivery squads.
- Solid understanding of integration patterns (real-time, upstream, downstream) and of SIT, UAT, and cutover planning.
- Ability to work in Singapore.
Preferred Qualifications
- Experience with Events Management in Veeva CRM / Vault CRM.
- Experience delivering multi-region rollouts (LATAM, EURAM, APAC) with localization needs.
- Background in life sciences or pharmaceutical commercial operations.
- Experience working in a consulting or vendor environment serving enterprise clients.
Key Competencies
- Client relationship management and consultative communication
- Techno-functional expertise and sprint-based delivery management
- Stakeholder management and cross-functional collaboration
- Problem solving across complex integration landscapes
- Clear communication with both technical and business audiences, including senior stakeholders
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
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